Jose Rios
Hesperia,United States
Summary
Dynamic professional with proven expertise in customer service and quality assurance, honed at Los Amores De Julia and Rite Aid. Excels in critical thinking and complex problem-solving, ensuring seamless operations and customer satisfaction. Demonstrated ability to train staff and manage multitasking environments, enhancing team performance and service excellence
Overview
7
7
years of professional experience
Work History
Server/bartender
Los Amores De Julia
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Pharmacy Tech
Rite Aid
02.2019 - 08.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Resolved third-party billing, computer system and customer service issues.
Server
Dennys
12.2017 - 01.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Hesperia High School
05.2015
Skills
- Stocking Shelves
- Strong Work Ethic
- Cash Handling
- Quality Assurance and Control
- Safe Food Handling
- Food Running
- Sales expertise
- Table Bussing
- Allergy awareness
- Beverage Preparation
- Critical Thinking
- Complex Problem solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/bartender
Los Amores De Julia
01.2024 - Current
Pharmacy Tech
Rite Aid
02.2019 - 08.2023
Server
Dennys
12.2017 - 01.2019
High School Diploma -
Hesperia High School
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