Jose Rivera II
Veteran Service Representative
Depew,New York
Summary
Knowledgeable Veteran Service Representative (VSR) with solid background in assisting veterans navigate complex benefits and services. Proven ability to streamline processes and resolve inquiries efficiently while providing client support. Dedicated professional with experience in veterans support environment, looking to transition into new field. Developed strong communication skills while working closely with diverse populations. Seeking to leverage these skills to make positive impact in new and dynamic setting.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Veterans Service Representative
Federal Government
02.2024 - 01.2025
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Participated in regular professional development trainings to stay informed on changes affecting veterans'' access to appropriate benefits and resources.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Streamlined medical casework for quicker resolutions, utilizing strong organizational skills and attention to detail.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Utilized government platforms to compose correspondence letters to explain current status of applications and request additional documentation.
Central Intake Specialist
BestSelf Behavioral Health
04.2022 - 02.2024
- Conducted pre-screen eligibility process for program applicants through referral, phone and walk-ins.
- Collected over 200 calls on average/monthly, verified, recorded and processed client demographics, insurance payment and referral information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for scheduling appointments, and handling patient inquiries.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Conducted patient intake interviews, recording and documenting relevant information.
Counselor Assistant
BestSelf Behavioral Health
04.2016 - 04.2022
- Prepared upwards of 50 weekly "Court Reports" for individuals linked with various Erie County Courts systems, ensuring that all information was up to date and attendance was accurate.
- Supported supplemental programming in office to enhance patient recovery and developed individual program plans.
- Relayed relevant patient care details to supervisory staff.
- Maintained comprehensive client files according to program standards and physician requests.
- Attended trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
- Listened to clients' concerns and provided encouragement and support.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Patient Health Navigator
GBUAHN Health Home
07.2015 - 04.2016
- Utilized Microsoft Word to edit, create and save confidential documents.
- Maintained confidential health information according to state and federal regulations.
- Assisted members with social determinants of health and linked to appropriate community resources.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Provided excellent customer service for 90+ client list.
- Organized patient records and database to facilitate information storage and retrieval.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
U.S. Army National Guard
California Army National Guard
02.2000 - 01.2005
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Some College (No Degree) - Liberal Arts And General Studies
Copper Mountain College
Joshua Tree, CACertificate - Emergency Medical Technology
Copper Mountain College
Joshua Tree, CA 08.2007 - 12.2007
High School Diploma -
City Honors School
Buffalo, NY 08.1995 - 06.1999
Skills
- MS Office
Dependable and Responsible
Attention to Detail
Written Communication
Good Telephone Etiquette
Problem-Solving
Critical Thinking
Teamwork and Collaboration
Timeline
Veterans Service Representative
Federal Government
02.2024 - 01.2025
Central Intake Specialist
BestSelf Behavioral Health
04.2022 - 02.2024
Counselor Assistant
BestSelf Behavioral Health
04.2016 - 04.2022
Patient Health Navigator
GBUAHN Health Home
07.2015 - 04.2016
Certificate - Emergency Medical Technology
Copper Mountain College
08.2007 - 12.2007
U.S. Army National Guard
California Army National Guard
02.2000 - 01.2005
High School Diploma -
City Honors School
08.1995 - 06.1999
Some College (No Degree) - Liberal Arts And General Studies
Copper Mountain College
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