Jose Rivero Diaz

Off The Wall GameRoom

Miami, Florida

08.2023 - Current

Provided on-the-job training to new staff members.
Ensured all safety and sanitation regulations were met throughout the shift.
Monitored staff performance to ensure quality standards were met.
Assigned tasks to team members based on their strengths and skill sets.
Resolved customer complaints in a timely manner.
Maintained accurate records of daily transactions and deposits.
Coordinated with other departments to ensure smooth workflow between shifts.
Investigated accidents or incidents occurring during shift hours.
Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Collaborated with management to plan special events or promotions.
Served as a role model for other employees by demonstrating professional behavior at all times.
Addressed any issues that arose during the shift in a proactive manner.
Assisted customers with product selection when needed.
Enforced company policies fairly while maintaining an open door policy for staff concerns.
Completed opening and closing duties to facilitate business operations.
Resolved customer complaints and reported issues to senior management.
Assessed operations and adjusted scheduling to maximize productivity.
Monitored security and enforced loss prevention strategies during shift.
Delegated tasks to employees and monitored activities and task completion.
Mentored and coached staff by giving employees suggestions and feedback to improve job performance.