Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose R. Marquez

Yonkers,NY

Summary

Dynamic bilingual professional with extensive management experience in customer service, retail operations, and team leadership. Currently pursuing a degree in International Business at Baruch College, demonstrating a commitment to continuous learning and professional growth. Proven expertise in communication, inventory management, scheduling, budgeting, and problem-solving, enabling exceptional results in fast-paced environments. Eager to leverage skills and knowledge to drive operational excellence and enhance customer satisfaction.

Overview

2027
2027
years of professional experience

Work History

Manager

Alter Native
New York, NY
2024 - Current

As a manager I was in charge of:

  • Managing daily store operations and supervised personnel.
  • Oversaw inventory management and product ordering.
  • Created staff schedules and coordinated team responsibilities.
  • Maintained stable operational budgets and monitored expenses.
  • Provided excellent customer service and product recommendations.
  • Developed training materials to onboard new staff and ensure compliance with company standards.

Server\Bartender

Kura sushi
Fort Lee, NJ
01.2021 - 01.2023
  • Executed exceptional customer service strategies in a fast-paced restaurant environment.
  • Facilitated guest food and beverage orders, ensuring a positive dining experience.
  • Excelled in high-pressure team settings, ensuring timely project completion.
  • Fostered effective communication and multitasking skills to strengthen team collaboration.
  • Facilitated collaboration with kitchen staff to streamline order fulfillment processes.

Crew Member

Grito Mexican Grill
New York, NY
01.2021 - 01.2022
  • Executed exceptional customer service strategies in a fast-paced restaurant environment.
  • Facilitated food and beverage order processing to enhance guest satisfaction.
  • Excelled in high-pressure team settings, ensuring timely project completion.
  • Fostered effective communication and multitasking skills to strengthen team collaboration.
  • Administered cash handling procedures with precision to ensure accuracy and reduce discrepancies during shifts.

Crew Member

SYEP Beam Center
New York, NY
01.2020 - 01.2021
  • Facilitated collaboration among team members on virtual research projects.
  • Cultivated strong teamwork and project coordination capabilities.

Crew Member

CTESS Maker State for Bank of America
New York, NY
06.2019 - 08.2020
  • Assisted children in learning computer software to boost creative skills. Helped children utilize software to nurture creativity.
  • Ensured cleanliness and organization of workstations to optimize operational efficiency.
  • Streamlined daily operations to enhance customer service and facilitate seamless transactions.

Education

Pursuing - International business

Baruch College
Manhattan

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Manhattan Bridges High School
New York
06-2020

Skills

  • Bilingual: English & Spanish
  • Inventory Management
  • Team Leadership
  • Scheduling & Personnel Management
  • Budget Management
  • Customer Service
  • Cash Handling & POS Systems
  • Communication
  • Problem Solving
  • Retail & Food Service Experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Server\Bartender

Kura sushi
01.2021 - 01.2023

Crew Member

Grito Mexican Grill
01.2021 - 01.2022

Crew Member

SYEP Beam Center
01.2020 - 01.2021

Crew Member

CTESS Maker State for Bank of America
06.2019 - 08.2020

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Manhattan Bridges High School

Manager

Alter Native
2024 - Current

Pursuing - International business

Baruch College