Jose Rodriguez
The Bronx,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Package Handler
UPS Warehouse
Manhattan, NY
07.2021 - 03.2023
- Assembled, sealed, and loaded packages into correct trucks.
- Loaded package containers onto forklifts and transported into packaging areas.
- Followed verbal and written instructions to properly move and ship products.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Assembled pallets and crates for secure transportation of materials.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
Helper/Delivery
La Nueva Famosa
Bronx , NY
04.2019 - 02.2021
- Provided primary customer support to internal and external customers.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Developed and maintained professional relations between customer, store personnel, and company.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Refrigerator Handler
El Cofre
Brooklyn, NY
05.2017 - 02.2019
- Completed visual inspections of refrigerators to check quality against standards.
- Participated in ongoing professional development and training programs, learning new methods and techniques.
- Delivered timely and professional customer service to clients, helping boost potential job opportunities.
- Established and maintained safe and clean working environment.
- Lifted up to 200 pounds on regular basis.
Education
Associate of Science - Criminal Justice
Bronx Community College of The City University of New York
The Bronx, NY 08.2017 - 06.2020
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY 08.2020 - 06.2023
Skills
Technical Support
Timeline
Package Handler
UPS Warehouse
07.2021 - 03.2023
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
08.2020 - 06.2023
Helper/Delivery
La Nueva Famosa
04.2019 - 02.2021
Associate of Science - Criminal Justice
Bronx Community College of The City University of New York
08.2017 - 06.2020
Refrigerator Handler
El Cofre
05.2017 - 02.2019
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