Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Jose Rodriguez

North Highlands,CA

Summary

Results-driven retail management professional determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Seasoned Store Manager specializing in management of retail locations. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

6
6
years of professional experience

Work History

Retail Store Manager

AT&T
10.2020 - Current
  • Exceeded sales goals and accomplished business objectives by contacting 50 leads daily via salesforce.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Sales Lending Associate

Capital City Loan & Jewelry
07.2018 - 10.2020
  • Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
  • Drove store revenue by creating social media platforms, advertising our location, and increasing traffic.
  • Exceeded sales goals month over month by 500%

Retail Sales Consultant

Cricket Wireless
05.2017 - 05.2018
  • Increased sales and customer satisfaction through personalized servicing.
  • Used AER sales techniques to understand customer needs and recommend relevant products and services.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

High School Diploma -

Foothill High School
Sacramento, CA
06.2018

Skills

  • Product and Service Sales
  • Social Media Promotion
  • Strategic Marketing
  • Effective Prospecting
  • Professional Communication
  • KPI analyzation

Accomplishments

  • Used Microsoft Excel to develop sales tracking spreadsheets.
  • Achieved a top 15% national store ranking month over month. This led to achieving AT&T Summit in 2021 and a promotion to Retail Store Manager.
  • Recruited 7 successful new managers within one year.
  • Uncovered and eliminated security issues, reducing shrinkage.
  • Exceeded monthly store sales goals for the last 3 months in a row. (Sep-Jul)
  • Initiated and executed revenue growth campaigns.

Languages

Spanish
Native or Bilingual

Timeline

Retail Store Manager

AT&T
10.2020 - Current

Sales Lending Associate

Capital City Loan & Jewelry
07.2018 - 10.2020

Retail Sales Consultant

Cricket Wireless
05.2017 - 05.2018

High School Diploma -

Foothill High School

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Jose Rodriguez