Jose Rodriguez
Hempstead,NY
Summary
Accomplished School Bus Driver Trainer at First Student Inc, adept in regulatory compliance and enhancing driver safety through innovative training programs. Leveraged strong communication and public speaking skills to improve trainee performance and streamline processes. Proven track record in recruitment, achieving significant candidate engagement and supporting employer branding efforts.
Overview
17
17
years of professional experience
1
1
Certification
Work History
School Bus Driver /Trainer/ Interviewer
First Student Inc
Freeport, NY
07.2021 - Current
- Ensured regulatory compliance by updating training materials according to federal, state, and local guidelines for school bus drivers.
- Streamlined the training process by developing efficient scheduling systems to accommodate multiple training groups simultaneously.
- Enhanced driver safety by conducting comprehensive training sessions on defensive driving techniques and emergency procedures.
- Built strong relationships with trainees, providing ongoing mentorship and guidance that extended beyond initial training.
- Improved trainee performance by providing constructive feedback and personalized coaching during practice drives.
- Identified driver training needs to make recommendations to manager.
- Conducted interviews with participants to assess eligibility.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Increased candidate engagement by conducting thorough and personable interviews.
- Prepared and sent interview confirmation letters to candidates to confirm interview arrangements.
- Supported recruitment efforts by attending job fairs and networking events to source qualified candidates.
- Enhanced employer branding by consistently delivering a positive interview experience to all candidates.
- Assisted in coordination of on-site interviews, managing schedule to stay organized.
Doorman
Soho Grand Hotel
Manhattan, NY
08.2017 - 02.2020
- Maintained a welcoming environment for guests through courteous greetings and assistance.
- Provided exceptional customer service, fostering positive relationships with guest and enhancing their stay experience.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
- Relieved guests of luggage and connected with porters for delivery to rooms.
- Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Directed traffic and kept property frontage free for guests.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
Limousine Chauffeur
Nd Line Inc
Manhattan, NY
09.2007 - 10.2017
- Enhanced customer satisfaction by providing timely and professional transportation services.
- Provided safe transportation services for high-profile individuals such as celebrities or executives while maintaining utmost discretion.
- Effectively managed challenging situations or conflicts that arose during transportation assignments with tactful problem-solving skills.
- Safely navigated various weather conditions to minimize delays and maintain client schedules.
- Prepared vehicles for daily service by performing thorough inspections and ensuring proper maintenance was conducted.
- Handled sensitive client information with discretion to maintain confidentiality and build trust among clientele.
- Assisted clients with luggage handling, contributing to a seamless travel experience.
- Managed trip reservations efficiently through the use of scheduling software, maximizing punctuality in pick-up and drop-off times.
- Ensured accurate billing for customers by maintaining records of distance traveled, wait time, tolls incurred, and additional expenses.
- Maintained a pristine vehicle condition for client comfort and safety.
- Promoted repeat business by consistently delivering superior customer service experiences.
- Demonstrated excellent knowledge of local routes, landmarks, and traffic patterns to ensure efficient travel times.
- Upheld high standards of cleanliness, sanitation, and service.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
Education
High School Diploma -
Adison High School
New York, NY10.2010
Skills
- Strong Communication Skills
- Public Speaking
- Class Instruction
- Understanding of learning styles
- Lesson Planning
- Passenger Management
- Bus evacuation drills
- Defensive Driving
- Fluent Bilingual Communication
Certification
- 19 A EXAMINER
- SBDI
- SCHOOL BUS DRIVER TRAINER
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
School Bus Driver /Trainer/ Interviewer
First Student Inc
07.2021 - Current
Doorman
Soho Grand Hotel
08.2017 - 02.2020
Limousine Chauffeur
Nd Line Inc
09.2007 - 10.2017
High School Diploma -
Adison High School