Jose Rodriguez

• Visit prospective businesses D2D in the Bronx territory

• Present and pitch the new Amazon Hub Program and generate interest to apply

• Qualify the prospective business and guide partners through the application and vetting process

• Follow up on each hub application to provide additional documentation and offer assistance for training and onboarding support

• Follow up with each converted lead and educate partners on next steps

• Participate in weekly team meetings regarding new procedures and training
• Maintain Relationships with launched partners and provide assistance as needed
• Processed 7 hub apps in the first 2 weeks in the field
• Processed 13 hub apps in the first full month in the field
• Processed over 20 hub apps in the 2nd full month in the field (goal is 16)

• Led and mentored team of D2D sales reps, achieving low turnover and very low churn rates
• Analyze sales territories in NY & NJ which resulted in 120% to goal in sales every month
• Train & Develop new hires, perform field visits to assess where improvement is needed, facilitate team huddles/meetings, coaching 1 on 1's to discuss KPI's and implement action plans to improve areas of concern
• Conducted field visits to support sales efforts and identify improvement areas
• Review reports for coaching opportunities
• Facilitated communication between leadership and staff to ensure alignment on objectives.
• Support leadership
• Delivered weekly assessments of team dynamics and performance metrics to upper management
• Allocated appropriate training modules to enhance team members' knowledge and performance. as needed
• Delivered training modules to enhance team skills

• Increase retention saves by 50%
• Monitored retention reps' calls, recommending solutions that enhanced customer experience
• Assisted the sales team in implementing customer retention initiatives.
• Created strategies that increased customer loyalty and reduced churn
• Collaborate with sales team and assist with customer retention as needed
• Track customer retention metrics and reports
• Created Excel file to document 1 on 1's, team meetings, trainings, action plans, KPI's and team attendance as well as call center scheduling

• Effectively lead and mentor 12 door to door B2C sales selling core residential products including Cable TV, Internet, Voice, and Nationwide Mobile products with low turnover and very low churn
• Was awarded #1 sales supervisor in our region for sales volume, connected sales and mobile sales performance
• Assigned and managed leads in NY & NJ to optimize sales efforts
• Analyze sales territories in NY & NJ which resulted in 160% to goal in sales every month
• Performed field visits to support sales efforts.
• Reviewed reports to identify coaching opportunities and enhance team performance
• Facilitated communication between leadership and team members
• Provided weekly assessments of team dynamics and metrics to upper management
• Allocated training resources to support employee development as needed
• Support leadership
• Communication of business directives that affect the team

• Provider of credit and debit card services and equipment to businesses across the U.S.
• Oversee inside sales team across the U.S.
• Provide support and training
• Prepare weekly team meetings
• Provide reporting and sales analysis
• Perform weekly 1 on 1's to discuss goals and or setup action plans
• Maintain schedule of all sales reps appointments to follow up on any reschedules and no shows
• Provide support and assistance to sales reps during appointments and presentations

• Supervise a team of 6 sales reps
• Monitor sales calls and offer sales tips as well as strategies
• Perform weekly 1 on 1's to discuss progress and quarterly goals
• Develop action plans
• Provide custom reporting and sales data analysis as required
• Implement sales contests to increase call volume and revenue goals
• Maintain weekly schedules and hours for payroll in dayforce
• Prepare weekly team meetings
• Prepare training for new products and procedures using Saba and other system tools
• Handle escalated calls
• Approve rate adjustments on ad sales
• Process ad changes and updates in ATOL
• Update and maintain inside sales accounts in salesforce
• Update spreadsheets and sales reports daily
• Responds to and resolves employee, client and business relationship issues expressed by team members and potential customers

• Responsibilities
• Maintain and run daily office reports regarding sales and revenue gained.
• Provide training and daily direction to 10 agents and update on new policies and procedures
• Develop action plans
• Prepare weekly meetings
• Interview and assess new hires
• Develop new leads and distribute to agents in accordance to territory
• Close a minimum of 3 sales per week while maintaining all office duties
• Works as a leader of special or ongoing projects that are important to office sales and revenue.
• Assists our director in developing, analyzing and implementation of new policies, procedures, training and recognition of our office and its agents
• Assign territories to sales agents
• Provides statistical and performance feedback on a regular basis to all team members
• Responds to and resolves employee and business relationship issues expressed by team members and potential clients.
• Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives
• Creates and maintains a high quality work environment so team members are motivated to perform at their highest level
• Accomplishments
• Promoted to office manager after only 2 months of B2B field work
• Increased office sales from 60-140 sold units per month
• Train new hires in B2B field work
• Developed a more structured training system
• Screen potential new hires
• Skills Used
• Leadership
• Business development
• Training
• Team environment
• Product knowledge

• Responsibilities
• Prospect and generate new account leads, setup and schedule meetings for presentation, Present to employees and potential clients, Schedule appointments for new clients in relation to services needed, Pickup and drop-off clients to and from their various appointments, Supervise 3 peers, Perform outreach at various target locations, Train new peers outreach locations, administrative duties and phone strategies, setup weekly peer calendar and schedule, Run weekly performance reports, Update appointment log, Perform intake duties to new clients and Maintain all accounts.
• Responds to and resolves employee and business relationship issues expressed by team members and potential clients.
• Accomplishments
• I averaged and maintained 20 new accounts per month while performing other job duties, supervising 3 peers while being a backup driver, backup intake specialist and lead phone strategist
• Skills Used
• Superb customer service and presentation skills along with excellent supervisory and follow up skills And analytical skills.

• Piscataway, NJ 2013-present
• Provider of cable television, broadband and telephone service to both residential and commercial customers
• Customer Account Executive
• Fielded nearly 90 incoming inquiries daily from customers who were canceling, transferring, upgrading or downgrading their digital cable, broadband access and residential telephone services.
• Work closely with all internal departments to resolve customer issues (service & technical issues, billing, credit adjustments, cancellation requests, etc.).
• Consistently exceeded performance expectations by being ranked in top 20% on team of 80 + retention agents in terms of productivity (handle time, hold, idle, and wrap time), and save rate percentage.
• Consistently upgraded 1 & 2 product callers by adding additional services, converting them into satisfied triple play customer’s.

• Union, NJ 2008 - 2012
• Provider of cable television, broadband and telephone service to both residential and commercial customers
• Customer Account Executive 3 - Account Management Group
• Fielded nearly 70 incoming inquiries daily from customers who were canceling, transferring, upgrading or downgrading their digital cable, broadband access and residential telephone services.
• Work closely with all internal departments to resolve customer issues (service & technical issues, billing, credit adjustments, cancellation requests, etc.).
• Consistently exceeded performance expectations by being ranked in top 10% on team of 60+ retention agents in terms of productivity (handle time, hold, idle, and wrap time), and save rate percentage.
• Regularly acknowledged for maintaining call center leading Transitional Sales Rate % of 65% versus overall target of 32% by converting more 1 & 2 product customers into triple play bundled services.
• 3 Time finalist in "March Madness" upgrade initiative in retention department 2009-2011; Top 3 performer Q2 & Q3 2011 "Survivor" customer retention incentive by maintaining one of the highest Revenue Generating Units %’s (RGU's) and Revenue Retained %’s in the Northeast region.

• North Bergen, NJ 2002 - 2007
• Leading global provider of credit services, consumer finance, brokerage and insurance coverage
• Senior Branch Account Executive / Supervisor
• Utilized comprehensive knowledge of various mortgage products to quickly assess customer needs to assemble financing packages based on established risk criteria and customers financial strength.
• Assisted representatives as needed on handling inbound calls from customers regarding specific details on the features and benefits mortgage products by explaining charges or resolving customer issues.
• Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans for team members.
• Significantly increased mortgage loan portfolio volume from $20 million to $53 million during the period from August 2004 to September 2006.
• Regularly exceeded sales goals, twice receiving recognition for achieving "$50M Club" for top sales performance in highest regional sales figures in the highly competitive NY Metropolitan market.
• Starry

Management

Certified Management and supervisory training with Reynolds & Reynolds:

Motivational Tactics

Team Building

Action Plans

Training

Employee Evaluations

Dispute Resolution

Interviewing Skills

Conflict Resolution

Business Development

Product Knowledge

• Awarded (Top Spectrum Supervisor) for sales volume, connected sales, & mobile sales in 2022
• Awarded (Most Improved Office) Outstanding Increase In Sales with Face to Face after getting promoted to office manager 2017
• Awarded (Bow Tie Award) for top sales in Comcast region covering Delaware, NJ & Pennsylvania 2011
• Awarded (Highest Sales Volume) 2010
• Awarded (Customer Satisfaction Award) 2010