Geraldine Solano
Richmond Hill,Georgia
Summary
Account Development Executive with a strong background in forging strategic partnerships, managing key accounts and driving business growth. Skilled in identifying potential business opportunities and developing tailored solutions to boost revenue.
Overview
9
9
years of professional experience
Work History
Account Development Executive
Western Union
01.2020 - Current
- Manage existing network relationships to ensure business continuity and growth across all network channels.
- Meet and exceed transaction and revenue growth objectives through sales blitzes and Customer Appreciation Events to drive volume and enhance customer relationships.
- Monitor competition status and report relevant information including sales activity, competitive analysis, and area highlights. to appropriate channels.
- Collaborate with support areas (Compliance, Collections, IT Support, Credit, etc.) to resolve operational issues and support agent operations.
- Identify and expand business opportunities with new agents as necessary.
- Ensured compliance with all relevant laws and regulations pertaining to account development operations.
Account Manager
Hospitality Staffing Solutions
03.2017 - 01.2020
- Analyzed productivity reports and managed budgets to drive business growth
- Identified and expanded business with new Properties, providing training and technical support
- Ensured alignment between corporate objectives and field operations
- Delivered exceptional customer service, resolving issues promptly and effectively
- Conducted interviews, managed performance issues, and ensured compliance with hiring protocols.
Bilingual Customer Service Representative
Southern General Agency
07.2015 - 03.2017
- Handled inbound calls and assisted customers in both English and Spanish
- Processed insurance claims and renewals efficiently, ensuring customer satisfaction
- Resolved customer issues, providing high-quality remote customer service.
Education
Some College (No Degree) - Business Administration
Universidad Laica
Skills
- Strategic Planning & New Business Development
- Analytical Skills
- Salesforce & Power BI Proficiency
- AI Integration in Sales
- Lead Generation, Negotiation & Closing Deals
- Customer & Partner Relationship Management
- Bilingual
- CRM proficiency
- Territory Management
Languages
- Bilingual in English and Spanish, Bilingual Communication (English/Spanish, Bilingual proficiency)
Timeline
Account Development Executive
Western Union
01.2020 - Current
Account Manager
Hospitality Staffing Solutions
03.2017 - 01.2020
Bilingual Customer Service Representative
Southern General Agency
07.2015 - 03.2017
Some College (No Degree) - Business Administration
Universidad Laica
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