Jose Rosales
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Wells Fargo
11.2015 - Current
- Participated in team meetings and training sessions to stay informed about products, updates and changes.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Tool Rental Associate
The Home Depot Inc
02.2013 - 09.2015
- Examined, received and tagged tools to be cleaned, stored and repaired.
- Used POS system to compute and receive payments for rentals.
- Supplied information about rental items to inform customers of tool availability and operation.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Placed sales calls and handled sales for incoming customer calls.
Assistant Manager
Blast Fitness
01.2010 - 01.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
Education
GED -
Skyline Center
Dallas, TX05.2006
Skills
- Customer Service and Assistance
- Effective Written and Verbal Communication
- Customer Service
- Microsoft based system
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Customer Service Specialist
Wells Fargo
11.2015 - Current
Tool Rental Associate
The Home Depot Inc
02.2013 - 09.2015
Assistant Manager
Blast Fitness
01.2010 - 01.2013
GED -
Skyline Center
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