JOSE ROSAS BURCIAGA
Sacramento,CA
Summary
Ambitious professional actively pursuing an Undergraduate Certificate in Medical Billing & Coding experienced in a variety of team-oriented environments dedicated to developing new skills and reaching professional growth in a healthcare environment promoting a cohesive team environment. Knowledgeable in health records management, healthcare administration, medical terminology and ICD-10 CM, ICD-10 PCS, HCPCS, CPT and HIPAA guidelines. Unwavering commitment to compliance, policy and process improvements, identifying solutions to complex issues with the ability to organize and prioritize projects. Reliable, trustworthy, and conscientious worker with the ability to multi-task, handle pressure and work as a team player. Outstanding organizational skills and the ability to accurately record and document confidential information. Skilled in Microsoft Office (MSWord, Excel, and Outlook) and the ability to learn new software applications.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Waiter
SSP America
07.2022 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
Waiter/Server
Steakhouse, Cache Creek Casino Resort
05.2015 - Current
- Work effectively with wait staff and management to coordinate smooth presentation and service at each stage of meals
- Professionally handle routine guest issues, special requests independently and escalated advanced issues to senior management
- Verify dish contents and presentation before delivery to prevent guest conflict and maintain satisfaction
- Served the needs of guests at a fine dining restaurant with the reputation for service excellence and food quality
- Follow directives of front-of-house management to deliver first-rate assistance to VIP guests
- Use POS system to input orders and process payments.
Waiter/Server
Perry’s Cozy Diner
03.2007 - 05.2015
- Professionally greeted guest and assisted patrons to make them feel welcome, prepared requested food orders in accordance with restaurant protocol
- Professionally addressed questions from patrons quickly and always followed protocol in order to maintain consistent professional environment
- Communicated clearly and worked closely with other team members, always sharing best practices and focus on delivering excellent customer service
- Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmission to kitchen staff
- Kept itemized tabs and multiple credit cards organized, stocked beverages and wait station as needed, supported teamwork during shift change, and always closed out shift with necessary documentation.
Education
Undergraduate Certificate - Medical Billing & Coding
DeVry University
Sacramento, CA08.2022
Skills
- Medical Terminology
- Healthcare Insurance
- Effective Communication Skills
- Interpersonal Skills
- Attention to Detail
- Multi-Phone Line
- Problem Solver
- Team Oriented
- Organizational Skills
- Building Rapport
Certification
Certified Coding Associate (CCA), American Health and Information Management Association (AHIMA), 12/2022
Languages
Spanish
Native or Bilingual
Timeline
Waiter
SSP America
07.2022 - Current
Waiter/Server
Steakhouse, Cache Creek Casino Resort
05.2015 - Current
Waiter/Server
Perry’s Cozy Diner
03.2007 - 05.2015
Undergraduate Certificate - Medical Billing & Coding
DeVry University