Dynamic bilingual professional with extensive experience as a Spanish Interpreter at TransPerfect Connect, excelling in simultaneous interpretation and conflict resolution. Proven track record in crisis intervention and operational planning, effectively enhancing communication and fostering relationships in high-pressure environments. Adept at training and performance evaluation, ensuring team success and compliance with legal standards.
Overview
32
32
years of professional experience
Work History
Spanish Interpreter
TransPerfect Connect
El Paso, TX
03.2024 - Current
Facilitated communication between Spanish speaking individuals and English speaking organizations.
Captain of Correctional Officers
The Geo Group
Conroe, TX
07.2020 - 11.2023
Provided direction to subordinate staff on operational issues related to security, custody, discipline and treatment of inmates.
Intervened during crisis situations utilizing de-escalation tactics; called for backup assistance as needed.
Planned, coordinated and supervised daily operations of correctional facility.
Investigated complaints from inmates regarding harassment or mistreatment by staff members; addressed grievances appropriately.
Inspected buildings for contraband or other prohibited items; conducted searches as necessary.
Monitored compliance with departmental policies, procedures and regulations.
Conducted training sessions for newly hired officers on topics such as use of force, prisoner rights.
Assigned daily tasks and responsibilities to employees and filled out daily work logs.
Evaluated employee performance and provided feedback to improve job performance.
Conducted daily briefings to pass on pertinent info to oncoming shifts.
Correctional Officer Lieutenant
Texas Department Of Criminal Justice
Huntsville, TX
06.2019 - 12.2019
Assigned, evaluated and supervised subordinate officers in the maintenance of security operations.
Prepared detailed reports summarizing incidents requiring administrative action or investigation by external authorities such as state police departments or district attorneys' offices.
Monitored inmate activities inside and outside of housing units to ensure compliance with institutional rules and regulations.
Reviewed grievances filed by inmates seeking resolution of complaints pertaining to their living conditions or treatment received while incarcerated.
Provided direction to subordinates regarding proper use-of-force techniques according to established guidelines.
Performed searches of individuals, cells, common areas, mailrooms. for contraband and other items prohibited by policy.
Participated in hearings convened by prison administrators regarding potential violations of parole conditions by released offenders monitored by the institution's Parole Office.
Advised senior management on staffing needs based on inmate population fluctuations or changes in security levels at the facility.
Conducted staff meetings to review policies and procedures, discuss incident reports, and address issues or concerns.
Correctional Sergeant
Texas Department Of Criminal Justice
Huntsville, TX
04.2018 - 06.2019
Assisted in training new correctional officers on proper security protocols and procedures.
Reviewed incident reports and other documentation submitted by subordinates.
Responded quickly to emergency situations involving riots, hostage situations, escapes or other critical events.
Ensured compliance with departmental policies, regulations and procedures.
Developed strategies to reduce incidents of violence or inappropriate behavior within the facility.
Investigated allegations of misconduct by inmates and staff members.
Conducted random searches for contraband items such as weapons or drugs.
Monitored inmate movement within the facility to maintain security and safety of staff, inmates and visitors.
Correctional Officer
Texas Department Of Criminal Justice
Huntsville, TX
01.1996 - 03.2018
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Responded to emergency situations such as riots or disturbances with appropriate force measures.
Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Soldier
US Army
El Paso, TX
10.1993 - 05.1995
Maintained accountability of assigned equipment and supplies to ensure readiness for operations.
Enforced safety protocols at all times while conducting hazardous tasks such as demolitions.
Participated in joint training exercises with allied forces to build relationships between nations.