Jose Sanchez
Anaheim,CA
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
9
9
years of professional experience
Work History
Case Manager
Mercy House
Santa Ana, CA
03.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Conducted home visits to assess the safety of living environments for clients.
- Maintained accurate case records and documentation according to agency guidelines.
Front Desk Agent
Capri Suites of Anaheim
Anaheim, CA
10.2023 - 02.2024
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Answered phones, responded to inquiries, and took messages.
- Inputted guest information into computer system accurately and securely.
Store Manager
Herbology
La Puente, CA
10.2019 - 07.2023
- Recruited, trained and supervised new employees.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Formed and sustained strategic relationships with clients.
Sales Agent
Alleviate Tax Relief Services
Irvine, CA
03.2019 - 09.2019
- Developed relationships with customers by providing excellent customer service.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
Security Officer
South Coast Plaza Security
Costa Mesa, CA
06.2015 - 02.2019
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Enforced access control measures in accordance with established procedures.
Education
High School Diploma -
Loara High School
Anaheim, CA06.2014
Associate of Arts - Sociology
Fullerton College
Fullerton, CA05.2016
Skills
- Case Management
- Organization and Multitasking
- Problem-Solving
- De-escalation
- Relationship Building and Management
- Bilingual
Timeline
Case Manager
Mercy House
03.2024 - Current
Front Desk Agent
Capri Suites of Anaheim
10.2023 - 02.2024
Store Manager
Herbology
10.2019 - 07.2023
Sales Agent
Alleviate Tax Relief Services
03.2019 - 09.2019
Security Officer
South Coast Plaza Security
06.2015 - 02.2019
High School Diploma -
Loara High School
Associate of Arts - Sociology
Fullerton College