Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Sandoval

Fort Worth,TX

Summary

Dynamic Service Technician with a proven track record at South West Volkswagen, excelling in installation and repair while enhancing customer satisfaction through effective communication and troubleshooting skills. Recognized for attention to detail and reliability, I fostered a collaborative environment that improved team efficiency and ensured peak operational performance.

Overview

13
13
years of professional experience

Work History

Service Technician

South West Volkswagen
02.2024 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

Lead Team Member, Supervisor

Impact Logistics Labor
05.2012 - 02.2024
  • Championed change management initiatives, effectively communicating the rationale for new processes and systems while fostering buy-in from team members.
  • Boosted customer satisfaction by addressing concerns promptly and providing exceptional service.
  • Championed employee engagement efforts, resulting in higher retention rates and improved morale throughout the organization.
  • Managed a diverse team of professionals, fostering an inclusive work environment that promoted growth and development.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Education

Master Certified Automotive Technology - Automotive

Lincoln College of Technology
Grand Prairie, TX
01-2012

High School Diploma -

Lamar High School
Arlington, TX
01-2008

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Punctual and reliable
  • Troubleshooting skills

Languages

Spanish
Full Professional

Timeline

Service Technician

South West Volkswagen
02.2024 - Current

Lead Team Member, Supervisor

Impact Logistics Labor
05.2012 - 02.2024

Master Certified Automotive Technology - Automotive

Lincoln College of Technology

High School Diploma -

Lamar High School

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Jose Sandoval