Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Jose Sandoval Hernandez

Orlando,FL

Summary

Dynamic and results-driven professional with extensive experience at Lowe's Home Improvement, excelling in customer service and management. Proven ability to train teams and enhance operational efficiency, leveraging skills in conflict resolution and machinery maintenance. Committed to delivering exceptional guest experiences while ensuring quality control and adherence to internal policies.

Overview

8
8
years of professional experience

Work History

Fulfillment Associate, Paint Department Associate

Lowe's Home Improvement
Orlando, USA
05.2024 - Current
  • Facilitated sales of various products sold in the store.
  • Oversaw and coordinated deliveries of bulk products and raw materials for customers.
  • Assisted in warehouse inventory management.
  • Trained in the use of machinery, such as forklifts and reach trucks (In-house certifications given on 7/4/2024)

Attractions Attendant

Universal Destinations and Experiences
Orlando, USA
07.2019 - 04.2024
  • Participated in a team specialized in guest service, guest safety, ticket and specialty product sales, documentation of ride systems, daily maintenance and surveillance
  • Oversaw onboarding of new associates in role expectations, guest and personal safety and handling of ride systems
  • Assisted in managing the team to ensure efficient and timely resolution of customer issues

Guest Service Ambassador

United Resorts and Parks
Orlando, USA
06.2017 - 07.2019
  • Participated in a team specialized in guest service, guest relations, maintenance of equipment for daily operations, and documentation.
  • Onboarded and trained new ambassadors, as well as new management, in guest service operations and front-of-house operations.
  • Trained in operating and maintaining company vehicles used for the transportation of personnel and resources between departments and resort-owned parks in the area.

Education

Bachelor of Arts - Integrative General Studies in Engineering

University of Central Florida
Orlando, FL

Skills

  • Customer service
  • Microsoft Office Suite
  • Retail sales
  • Quality Control
  • Training
  • Collaboration
  • Zoom
  • Conflict resolution
  • Machinery maintenance
  • Forklift/Reach truck certified
  • Team collaboration

Awards

  • Recipient of multiple guest recognition awards from the guest service team at Universal Orlando for exceptional guest service.
  • Recipient of multiple guest recognition awards at Discovery Cove for exceptional guest service.

Timeline

Fulfillment Associate, Paint Department Associate

Lowe's Home Improvement
05.2024 - Current

Attractions Attendant

Universal Destinations and Experiences
07.2019 - 04.2024

Guest Service Ambassador

United Resorts and Parks
06.2017 - 07.2019

Bachelor of Arts - Integrative General Studies in Engineering

University of Central Florida

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