Jose Santos
Poinciana,Florida
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Walgreens manager
07.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Researched product and issue resolution tactics to address customer concerns.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Resort assistant manager
06.2021 - 08.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored security to protect employees, customers and property.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Lifeguard
04.2020 - 06.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
Education
High School Diploma -
Haines City Senior High School
Haines City, FL05.2023
Skills
- Business Administration
- Financial Management
- Strategic Planning
- Marketing
- Performance Testing
- User Support
- Customer Service
- Service Support
- Technical Support
- Customer Relationship Management (CRM)
Certification
- IT helpdesk, google -
Timeline
Walgreens manager
07.2023 - Current
Resort assistant manager
06.2021 - 08.2024
Lifeguard
04.2020 - 06.2021
High School Diploma -
Haines City Senior High School
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