Jose Santos
Russellville,AR
Summary
Proven track record in enhancing customer satisfaction and exceeding industry goals. Can adapt to changes in procedure and have bi-lingual communication skills. Have credentials in both customer service and sales jobs with all prior positions.
Overview
15
15
years of professional experience
Work History
Customer Solutions Specialist
Asurion
05.2018 - Current
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Contributed to the overall growth of the company by consistently surpassing service levels, and call monitoring expectations. As well as delivering exceptional customer experiences throughout each interaction and service provided.
- Conducted a high level of professionalism throughout tenure, with calls scored based on metrics and efficiency to meet requirements needed. Assessed by our callers, supervisors and our clients.
- Conducted regular follow-ups with customers, solidifying relationships and ensuring satisfaction. Including follow-up calls ensuring the claims process is successful for the cardholder.
Branch Financial Sales Consultant
PNC Bank
05.2010 - 09.2015
- Implemented effective sales techniques, consistently exceeding monthly targets for new accounts and other credit services opened.
- Provided comprehensive financial planning services, assisting clients in reaching their short-term and long-term financial goals.
- Organized community outreach events to raise brand awareness and increase local presence in the market area. Such as outreach events at local football and basketball games. University events as well as local events in the community.
- Established referral partnerships with local businesses to expand network reach and generate additional leads for the company. Including but not limited to outbound business calls for merchant services and home equity loans.
Education
Associates - Graphic Arts And Design
Middlesex County College
Edison, NJ04.2016
Skills
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Understanding Customer Needs
- Active Listening
- Problem Resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Solutions Specialist
Asurion
05.2018 - Current
Branch Financial Sales Consultant
PNC Bank
05.2010 - 09.2015
Associates - Graphic Arts And Design
Middlesex County College