Joe S. Saucedo Jr.
Mesa,AZ
Summary
Results-driven Rental Coordinator and Sales Associate skilled in optimizing customer experiences through effective issue resolution and proactive communication. Proven ability to manage daily operations, streamline processes, and maintain high standards of customer service, driving satisfaction and loyalty.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Rental Coordinator /Sales Associate
Red D Arc Welder Rentals
Mesa, AZ
04.2019 - Current
- Oversaw the rental counter, greeting visitors and responding to inquiries in person and by phone.
- Assisted customers in selecting appropriate rental options based on their needs.
- Assisted customers in selecting appropriate rental equipment for welding projects.
- Provided primary customer support to internal and external customers.
- Resolved customer complaints promptly, ensuring positive experiences and satisfaction.
- Resolved customer disputes to maintain positive relationships and increase customer base
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers by paying attention to special needs or wants.
- Managed daily office operations and maintained rental equipment for optimal functionality.
- Prepared sales contracts and researched customer needs, effectively promoting tailored products and services.
- Facilitated agreement routing for timely approvals., contracts, and invoices through signature process effectively.
- Screened high volume of internal and external communications via email, mail, and phone calls.
- Prioritized and assigned daily duties to the team, ensuring smooth operations and timely service delivery.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided technical support to customers regarding equipment setup and operation.
- Organized files and generated accurate quotes, enhancing customer satisfaction.
Education
Associate of Applied Science - General Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZ05-2028
Skills
- Customer service
- Sales strategy development
- Technical support
- Rental equipment management
- Relationship management
- Organization
- Scheduling
- Schedule management
- Time management
- Problem resolution
- Interpersonal communication
- Interpersonal relations
- Effective communication
- Microsoft Office
- Problem-solving
- Adaptability and flexibility
Languages
English
Professional
Spanish
Professional
Certification
- Welding Certifications
- NCCER Certification
Timeline
Rental Coordinator /Sales Associate
Red D Arc Welder Rentals
04.2019 - Current
Associate of Applied Science - General Studies
Maricopa Community Colleges - Mesa Community College