Pop Culture
JOSE SERRATOS-JAUREGUI
Woodland,CA
Summary
Highly ambitious Digital Media Coordinator with background in sales, marketing and advertising. Expertise in market analysis, forecasting and client needs assessments. Successful at leading creative teams to develop effective advertising campaigns. Forward-thinking, driven and skilled director with excellent market sense.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Deli Clerk/Front End Cashier
Nugget Market
Woodland, CA
03.2021 - Current
- Managed high volume of guest with checking out their items as a checker
- Fulfilled the request in the Deli Department by cutting their deli meats to their liking, completing a order through the phone for catering, and sandwich orders to take-out
- Managed seven lines phone calls, answered them in timely manners, and directed them to their respectful department
- Responsible for money handling and/or activation of their gift cards
- Achieved high speed for low wait times in the check stands
- Delivered high quality of expectations with low to minimal supervision
- Gained trust to become a Night Lead in the Deli Department
- Supervised new and incoming associates
- Taught and trained incoming associates
- Helped customers complete purchases, locate items and join reward programs.
- Checked personal identifications during alcohol and tobacco sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Addressed customer needs and made product recommendations to increase sales.
- Collected and authorized payments of guests.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Store Associate
In-N-Out Burger
Woodland, CA
04.2013 - 05.2021
- Maintained high standards of customer service during high-volume and fast-paced operations
- Demonstrated multitasking abilities by taking request orders, calling out order numbers, being attentive to customers’ needs, and preparing food and drinks
- Organized and verified money safe in the morning
- Trained incoming employees by demonstrating proper food safety, dining room cleanliness, customer attentiveness, and point of sales system
- Managed system operations during day and night shifts by delegating hosting, cleaning, and cooking tasks to all associates
- Accomplished quarterly burger and fries’ sales goals of 1800 – 2000 per day
- Supervised shifts while any manger would go on their breaks
- Consulted customers to ensure their needs were met and issues were resolved
- Greeted and assisted customers with any questions they had
- Oversaw the training that was conducted
- Work under very challenging and fluctuating rush times.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Promotions/Event Coordinator
Entercom Sacramento
Sacramento, CA
01.2017 - 01.2019
- Modified entire company handbook
- Informed community with various illustrated posts on social media
- Informed many listeners via phone about their winnings and directed their next steps to claiming their prizes
- Facilitated numerous meet-and-greets with artist and their fans
- Maintained good relationships with clients to continue promoting their products and/or their services
- Demonstrated appropriate social media skills by constantly updating three social media accounts that were under my supervision
- Documented concert highlights that were sponsored by our radio company
- Interacted and communicated with many listeners on the streets during promotional events
- Edited and documented weekly bulletins sent out via E-mail or Text to listeners subscribed
- Analyzed and approved all promotional ideas and events
- Applied good judgment in confidential and sensitive information
- Partnered with local businesses.
- Hired, trained and supervised volunteers and support staff required for events.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
Education
Bachelor of Science - Communication and Mass Media
California State University - Sacramento
Sacramento, CA 08.2017 - 12.2019
Associate of Science - Communications
Woodland Community College
Woodland, CA 01.2014 - 05.2017
High School Diploma -
Pioneer High School
Woodland, CA 01.2010 - 06.2013
Skills
Proficient withMicrosoft Word, Excel, and PowerPointStrong oral and written communication skillsProfessionalismPhone manners/Phone etiquetteReceptive to feedbackAble to handle fast paced work environmentsCan work independently with minimal supervisionFlexible with hoursMac and Windows based computer proficiencyGeneral Computer experience
Customer assistance
Point-of-sale system operation
Customer Relations
Guest inquiries
Coaching and mentoring
Staff Training
Proficient in Microsoft Office
Coordinating events
Digital marketing proficiency
Video promotions
Social Media Management
Facebook expertise
Customer engagement
Market trends knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Cashier after only 3 months for exceptional performance.
- Resolved product issue through consumer testing.
- Coordinated many special public events.
- Recognized by management for having "Spotlight on Service that acknowledged me as "Associate of the Month"
Interests
Trends
Fast Paced work environments
Technology
Timeline
Deli Clerk/Front End Cashier
Nugget Market
03.2021 - Current
Bachelor of Science - Communication and Mass Media
California State University - Sacramento
08.2017 - 12.2019
Promotions/Event Coordinator
Entercom Sacramento
01.2017 - 01.2019
Associate of Science - Communications
Woodland Community College
01.2014 - 05.2017
Store Associate
In-N-Out Burger
04.2013 - 05.2021
High School Diploma -
Pioneer High School
01.2010 - 06.2013