Jose Silveira
Bakersfield,CA
Summary
Accomplished Body Shop Estimator with a proven track record at Multiple shops, enhancing repair efficiency and customer satisfaction through innovative techniques, customer service, and effective communication. Skilled in damage assessment and leveraging estimating techniques, I excel in problem-solving and professionalism, significantly improving workflow and quality standards in auto body repair.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Body Shop Estimator
Fix Auto
11.2022 - 05.2024
- Implemented innovative techniques to improve repair efficiency while maintaining a high level of workmanship quality.
- Mentored junior estimators, sharing knowledge and best practices to enhance the overall skillset of the body shop team.
- Streamlined the estimation process by implementing efficient software tools and technology.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
- Increased customer satisfaction by providing accurate and timely repair estimates for body shop services.
Body Shop Estimator
BMW Automall Collision
01.2020 - 11.2022
- Evaluated vehicle damages accurately using industry-standard tools such as measuring devices, paint depth gauges, and inspection cameras.
- Enhanced communication with insurance companies by maintaining clear and consistent documentation of repair processes.
- Improved workflow efficiency in the body shop by collaborating with technicians to identify bottlenecks and implement solutions.
- Assisted customers in understanding complex insurance claims processes by breaking down complicated terminology into easily digestible information.
- Developed strong relationships with vendors to ensure reliable delivery of high-quality parts and materials for repairs.
Body Shop Estimator
Jim Burke Ford
06.2017 - 04.2020
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Inspected new parts and areas of repair to verify correctness and quality.
- Inspected vehicles to identify and document repair needs.
- Followed standard operating procedures to achieve consistent quality of work.
Body Shop Technician
Jim Burke Ford
06.2010 - 06.2017
- Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
- Delivered consistent quality results by following manufacturer guidelines for all vehicle repairs.
- Diversified skill set through cross-training opportunities within the shop, increasing versatility as a technician.
- Applied finishing techniques to enhance quality and appearance of repairs.
Education
Automotive Collision Repair
Universal Technical Institute of California Inc
Sacramento, CA09.2009
Skills
- Auto body repair
- Estimating Techniques
- Detail Oriented
- Parts Ordering
- Damage Assessment
- Repair Planning
- Excellent work ethic
- Problem-Solving
- Attention to Detail
- Excellent Communication
- Decision-Making
- Professionalism
Accomplishments
- Positive connections with multiple insurance companies.
- plenty of 5 star reviews from customers to increase website and csi scores.
- Positive relations with coworkers to maintain a pleasant work envirenment.
Affiliations
- I-Car
- ASE
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Additional Information
I see my workplace as a second family so i enjoy creating positive relations with my work group. My goal is legendary customer service to ensure increased csi scores for insurance and shop reputation. to make and exceed sales goals to increase shop GP and commissions.
Timeline
Body Shop Estimator
Fix Auto
11.2022 - 05.2024
Body Shop Estimator
BMW Automall Collision
01.2020 - 11.2022
Body Shop Estimator
Jim Burke Ford
06.2017 - 04.2020
Body Shop Technician
Jim Burke Ford
06.2010 - 06.2017
Automotive Collision Repair
Universal Technical Institute of California Inc