Jose Solis
Hialeah,FL
Summary
Dedicated Service Advisor with experience in the automotive industry, skilled in delivering exceptional customer service and technical support. Proven track record of effectively communicating with clients to diagnose issues, recommend solutions, and enhance overall customer satisfaction. Strong ability to manage service schedules, coordinate with technicians, and maintain accurate records. Committed to fostering long-term relationships and ensuring a seamless service experience.
Overview
4
4
years of professional experience
Work History
Sales and Service Specialist
Firestone Complete Auto Care
08.2023 - Current
- Develop a deep understanding of our products and services to effectively communicate their value to customers
- Identify potential customers, initiate contact, and guide them through sales
- Listen to customer needs, provide tailored product recommendations, and address inquiries
- Demonstrate product features and benefits through presentations and product knowledge
Service Advisor
Mazda of North Miami
03.2022 - 08.2023
- Advise customers about necessary service for routine maintenance
- Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test
- Converse with customers about inspection results, recommend corrective procedures, and prepare work orders for needed repairs
- Relay information between customers and mechanics, and update customers on repair status
Store Manager
Firestone Complete Auto Care
06.2020 - 03.2022
- Develop business strategies to raise our customer' pool, expand store traffic, and optimize profitability
- Meet sales goals by training, motivating, mentoring, and providing feedback to sales staff
- Ensure high levels of customer satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
Education
High school -
Westland Highschool
Hialeah, FL06.2018
Skills
- Customer service
- Communication skills
- Time management
- Bilingual
- Sales and marketing
- Store operations
- Leadership Experience
Timeline
Sales and Service Specialist
Firestone Complete Auto Care
08.2023 - Current
Service Advisor
Mazda of North Miami
03.2022 - 08.2023
Store Manager
Firestone Complete Auto Care
06.2020 - 03.2022
High school -
Westland Highschool
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