Eliezer Encarnacion
Garfield,New Jersey
Summary
Dynamic Sales and Service Specialist at Firestone Complete Auto Care, adept at enhancing customer satisfaction through persuasive communication and efficient payment processing. Proven ability to multitask and adapt in fast-paced environments, consistently achieving sales goals while delivering exceptional service. Recognized for strong interpersonal skills and a commitment to team collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales and Service Specialist
Firestone Complete Auto Care, BRO
04.2024 - Current
- Assisted customers with product inquiries and service requests to enhance satisfaction.
- Supported sales team in processing transactions efficiently and accurately.
- Learned company systems to manage customer accounts and updates effectively.
- Collaborated with team members to resolve customer issues promptly and professionally.
- Utilized persuasive communication skills to successfully negotiate deals and open personal accounts to take advantage of finance deal.
Bartender
Red Robin
05.2021 - 03.2024
- Prepared and served a diverse range of cocktails and beverages efficiently.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Provided exceptional customer service, enhancing guest experiences through attentive interactions.
- Collaborated with team members to maintain cleanliness and organization of bar area.
Maintenance Technician
Sears Auto Center
10.2016 - 07.2019
- Conducted routine inspections of equipment to ensure optimal performance and safety compliance.
- Performed preventive maintenance on machinery, reducing downtime and improving operational efficiency.
- Diagnosed mechanical failures and implemented effective repairs to minimize disruptions in production flow.
- Collaborated with team members to troubleshoot issues and enhance overall maintenance processes.
Education
CompTIA ITF+ - Information Technology
Bergen Community College
Paramus, NJHigh School Diploma -
Garfield High School
Garfield, NJ07-2013
Skills
- Sales presentations
- Interpersonal skills
- Payment processing
- Computer proficiency and Microsoft office
- Customer service
- Multitasking Abilities
- Adaptability and flexibility
- Decision-making
- Cash handling
- Telephone etiquette
Certification
- [IT] Training - ITF+
Languages
Spanish
Full Professional
Timeline
Sales and Service Specialist
Firestone Complete Auto Care, BRO
04.2024 - Current
Bartender
Red Robin
05.2021 - 03.2024
Maintenance Technician
Sears Auto Center
10.2016 - 07.2019
CompTIA ITF+ - Information Technology
Bergen Community College
High School Diploma -
Garfield High School
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