JOSE SOLIS
Weslaco
Summary
Bilingual (English/Spanish) professional with experience in workforce performance administration, healthcare customer support, and federal disaster assistance. Proven ability to manage high-volume casework, ensure compliance with policies and procedures, and deliver accurate documentation under pressure. Skilled in training, conflict resolution, and performance monitoring, with a strong focus on operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Performance administrator
FUN.com
04.2023 - 02.2026
- Conducted compliance audits on employee time records, safeguarding payroll integrity and minimizing financial risk.
- Led onboarding and performance training initiatives, improving procedural accuracy across departments.
- Streamlined internal tracking systems, enhancing operational efficiency and reporting reliability.
- Provided data-driven insights to leadership to support performance management decisions.
Disaster Assistance Specialist (Contract)
FEMA
09.2022 - 03.2023
- Processed disaster assistance applications for affected individuals in high-volume environments.
- Provided bilingual (English/Spanish) case support to diverse communities during emergency response operations.
- Explained federal aid programs, eligibility requirements, and documentation processes clearly and professionally.
- Maintained accurate case records while ensuring compliance with federal guidelines.
- Assisted individuals experiencing crisis with empathy and structured problem resolution.
Bilingual Customer Service Representative
Humana
05.2021 - 08.2022
- Managed high-volume inbound calls while maintaining quality and compliance standards.
- Improved member satisfaction by providing clear guidance on claims processing and coverage details.
- Applied strong problem-solving skills to reduce repeat calls and increase first-call resolution rates.
- Maintained HIPAA compliance and data confidentiality in all interactions.
Assistant Store Manager
Dollar Tree Stores
11.2019 - 04.2021
- - Assisted in continuous development of effective store associates to achieve desired sales and results
- - Coached and developed store associates through formal and informal interactions
- - Completed frequent walk-throughs and directed team members to correct issues impacting store; appearance or professionalism
- - Handled complaints from customers by empathetically listening, recording details and offering solutions
- - Maintained inventory by checking merchandise to determine levels
- - Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Education
High School Diploma -
Weslaco East High School
Weslaco, TX01-2020
Skills
- Bilingual Customer Support (English/Spanish)
- Workforce Performance Monitoring
- Timekeeping & Compliance Auditing
- Healthcare Benefits & Claims Support
- CRM & Case Management Systems
- Conflict Resolution & De-escalation
- Training & Onboarding Support
- Data Entry & Documentation Accuracy
- Team Leadership & Staff Supervision
Timeline
Performance administrator
FUN.com
04.2023 - 02.2026
Disaster Assistance Specialist (Contract)
FEMA
09.2022 - 03.2023
Bilingual Customer Service Representative
Humana
05.2021 - 08.2022
Assistant Store Manager
Dollar Tree Stores
11.2019 - 04.2021
High School Diploma -
Weslaco East High School