Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Tapia Paz

Summit,IL

Summary

As a 2nd Assistant Store Director, I have been a strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.


As a detail-oriented Grocery Manager with knowledge to oversee proper staffing and volume activity standards. Highly trained professional with passion for meeting and engaging customers and mentoring team members. Proven success in hard turnarounds of underperforming locations.

Overview

8
8
years of professional experience

Work History

Second Assistant Store Director

Tony's Fresh Market
06.2016 - Current
  • Improved team efficiency by streamlining communication and implementing organizational systems.
  • Assisted in the successful completion of projects by coordinating schedules and managing deadlines.
  • Increased department productivity through effective delegation and supervision of tasks.
  • Enhanced workplace morale by fostering a positive and collaborative environment for team members.
  • Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
  • Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
  • Collaborated with the Store Director to develop and execute strategic plans for store growth.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.

Grocery Manager

Tony's Fresh Market
03.2020 - 01.2021
  • Increased customer satisfaction by implementing efficient inventory management and product rotation systems.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.
  • Managed vendor relationships to ensure timely deliveries and consistent product quality.
  • Implemented loss prevention strategies, resulting in reduced shrinkage rates.
  • Developed promotional strategies that drove increased foot traffic and boosted sales revenue.
  • Coordinated with other departments for smooth cross-functional collaboration, enhancing overall store performance.
  • Optimized ordering processes to minimize stockouts while avoiding excessive inventory levels.
  • Maintained up-to-date knowledge of industry trends, products, and innovations to better serve customers'' needs.
  • Cultivated strong relationships with key suppliers, negotiating favorable terms for bulk purchases or exclusive promotions.
  • Adapted pricing strategies based on competitor analysis, maximizing profitability without sacrificing customer loyalty.
  • Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Trained new employees on proper protocols and customer service standards.

Front End Manager

Tony's Fresh Market
01.2018 - 12.2019
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Increased sales revenue through strategic product placement and enticing visual merchandising displays.
  • Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
  • Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
  • Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Oversaw cashier operations, bookkeeping and security.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Receiver

Tony's Fresh Market
01.2017 - 12.2018
  • Increased efficiency in the receiving process by implementing new inventory management systems.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Improved communication with suppliers, resulting in better coordination of incoming shipments.
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Streamlined the unloading process, reducing time spent on manual labor tasks.
  • Ensured timely processing of incoming shipments to minimize stock shortages and improve customer satisfaction.
  • Coordinated with other departments for seamless integration of received goods into various operations.
  • Established strong relationships with vendors, leading to improved order accuracy and delivery times.
  • Developed efficient tracking methods for inbound shipments, enabling real-time updates on delivery status.
  • Managed inventory levels effectively through accurate data entry and record-keeping practices.
  • Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
  • Enhanced warehouse organization by categorizing items according to size, weight, or type for efficient storage and retrieval processes.
  • Collaborated closely with the purchasing department to anticipate upcoming needs for materials, supplies, or equipment due to demand fluctuations or supply chain disruptions.
  • Kept work areas clean, safe and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Unloaded pallets and deliveries and organized products in warehouse.

Cashier

Tony's Fresh Market
06.2016 - 12.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Associate of Science - Computer And Information Systems Security

Moraine Valley Community College
Palos Hills, IL
05.2024

Skills

  • Relationship Building
  • System Configuration
  • Vendor Relations
  • Customer Service
  • Multitasking Abilities
  • Organizational Skills
  • Remote Support
  • Hardware Installation
  • Hardware and Software Configuration
  • Device Management
  • Computer Diagnostics
  • Technical Troubleshooting

Languages

Spanish
Professional Working

Timeline

Grocery Manager

Tony's Fresh Market
03.2020 - 01.2021

Front End Manager

Tony's Fresh Market
01.2018 - 12.2019

Receiver

Tony's Fresh Market
01.2017 - 12.2018

Second Assistant Store Director

Tony's Fresh Market
06.2016 - Current

Cashier

Tony's Fresh Market
06.2016 - 12.2017

Associate of Science - Computer And Information Systems Security

Moraine Valley Community College

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Jose Tapia Paz