Jose Tarrago
Cape Coral,FLORIDA
Summary
Dynamic Services Manager with a proven track record at Northwest Exterminating, excelling in operations management and staff development. Enhanced customer satisfaction through effective problem-solving and streamlined service delivery. Recognized for implementing process improvements that reduced operational delays, fostering a motivated team environment and ensuring high-quality service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Services Manager
Northwest Exterminating
06.2021 - Current
- Oversaw daily operations, ensuring efficiency and adherence to company protocols.
- Mentored team members, fostering skill development and improving performance.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Coordinated cross-departmental communication to streamline project execution and reporting.
- Managed inventory levels, optimizing stock availability while minimizing excess costs.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
Services Manager
Massey Services Pest Prevention
03.2015 - 06.2021
- Oversaw daily service operations, ensuring high-quality customer support and satisfaction.
- Developed and implemented training programs for staff, enhancing team performance and efficiency.
- Managed service delivery metrics, streamlining processes to improve operational effectiveness.
- Coordinated cross-functional teams to execute strategic initiatives, driving process improvements and collaboration.
- Led projects aimed at optimizing resource allocation, resulting in improved service delivery timelines.
- Facilitated regular team meetings to discuss performance goals and resolve operational challenges.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
- Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.
Head Custodian
GCA Service Group
11.2013 - 03.2015
- Supervised daily cleaning operations, ensuring adherence to safety and sanitation standards.
- Trained and mentored custodial staff, fostering a culture of teamwork and accountability.
- Managed inventory of cleaning supplies and equipment, optimizing resource allocation for efficiency.
- Developed cleaning schedules that enhanced facility maintenance while minimizing disruption to activities.
- Coordinated with management on facility needs, addressing issues promptly to ensure operational continuity.
- Oversaw equipment maintenance programs, ensuring functionality and longevity of custodial tools and machinery.
- Managed inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
Education
Bachelor of Arts - Physical Education Teaching And Coaching
Manuel Fajard
Holguin Cuba06-2008
Skills
- Staff development
- Service delivery
- Operations management
- Sales support
- Problem-solving
- Work Planning and Prioritization
- Reliable and responsible
- Outgoing and energetic
- Business analysis
- Customer service management
- Employee training and development
- Leadership development
Certification
Certified Pest Control Operator ( General Household Pest Control and Rodent Control ,Termite and other WDO Control )
Languages
Spanish
Native or Bilingual
Timeline
Services Manager
Northwest Exterminating
06.2021 - Current
Services Manager
Massey Services Pest Prevention
03.2015 - 06.2021
Head Custodian
GCA Service Group
11.2013 - 03.2015
Bachelor of Arts - Physical Education Teaching And Coaching
Manuel Fajard
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