Jose Torres
Tempe,AZ
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Complete Movers. Excelled in problem-solving and critical thinking, achieving consistent client satisfaction. Skilled in customer service and data entry, adept at fostering client relations and resolving issues efficiently. Successfully managed high-volume tasks, leading to significant improvements in service delivery and client engagement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Estimator, Driver
Complete Movers
06.2021 - Current
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained strong relationships with clients through proactive communication and personalized service.
Sales Manager
PetHouse
01.2019 - 06.2021
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Bar Waiter
Jakarta Clublife
02.2015 - 03.2020
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
Customer Service Representative
Intugo Plaza Girasol
01.2012 - 05.2015
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Sales Associate
BANREGIO
02.2011 - 12.2011
- Built long-lasting client relationships, providing exceptional customer service and personalized assistance.
- Participated in regular sales meetings to share insights, best practices, and discuss strategies for driving continuous improvement in individual and team performance.
- Achieved sales goals consistently with effective communication skills, persuasive presentations, and strong product knowledge.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
Education
No Degree - Science Education
Universidad De Sonora
Hermosillo, SonoraCheff - Food Preparation
Casserolle
Hermosillo, Sonora05.2014
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Call center experience
Money handling abilities
Client Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Estimator, Driver
Complete Movers
06.2021 - Current
Sales Manager
PetHouse
01.2019 - 06.2021
Bar Waiter
Jakarta Clublife
02.2015 - 03.2020
Customer Service Representative
Intugo Plaza Girasol
01.2012 - 05.2015
Sales Associate
BANREGIO
02.2011 - 12.2011
No Degree - Science Education
Universidad De Sonora
Cheff - Food Preparation
Casserolle