Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Torres

Summary

Experienced Restaurant Manager with strong background in hospitality management, ready to lead and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. My commitment to excellence and problem-solving skills, while maintaining consistency, makes me an asset to any business.

Overview

12
12
years of professional experience

Work History

Restaurant Manager

Electric Owl
01.2024 - 09.2024
  • Led daily operations,working with the head Chef and Bartender to create specials that boosted sales and dropped food costs.
  • Correctly calculated inventory and ordered appropriate supplies to maintain waste.
  • Reduced labor costs to 17% average by optimizing scheduling and cross-training a small and efficient team.
  • Created strong guests relationships, increasing guest retention and fostering a community driven atmosphere.
  • Coordinated private events, film shoots, and special functions with external partners.

Assistant Manager

Sugarsh
03.2018 - 12.2023
  • Lead and assisted General Manager with daily meetings to resolve issues, address goals, and improve operations.
  • Developed management skills to handle guest and staff issues, while building strong guest relationships by enhancing the dining experience.
  • Managed sushi inventory daily to ensure daily delivery needs were met while keeping waste minimal.
  • Worked with all Managers in company to ensure every store met expectations by helping send inventory, staff, and management when needed.

Level 6 Associate

In-N-Out
10.2014 - 01.2017
  • Developed exceptional guest service skills and teamwork in one of the top 3 busiest locations.
  • Progressed to a level 6 in the company's structured level, mastering each new role given.
  • As a Level 6 I helped operate all key positions, including cooking, drive-thru, and expo while maintaining their high standards.

Lead Counter

Panda Express
05.2012 - 09.2014
  • Helped lead FOH and BOH in one of the company's top store, which trained future management.
  • Oversaw inventory, deliveries, and cash deposits while maintaining all store standards.
  • Handled guest concerns and developed team to create exceptional guest service.

Education

Highschool Diploma -

Fairfax Highschool
07.2011

Skills

  • Server and Bartending
  • Micros/Toast POS knowledge
  • Microsoft Office and Computer
  • Organizational skills
  • Training and Team Development
  • Leadership
  • Cost control and Inventory control
  • Guest Relationship Management
  • Restaurant Maintenance & Equipment Management

Timeline

Restaurant Manager

Electric Owl
01.2024 - 09.2024

Assistant Manager

Sugarsh
03.2018 - 12.2023

Level 6 Associate

In-N-Out
10.2014 - 01.2017

Lead Counter

Panda Express
05.2012 - 09.2014

Highschool Diploma -

Fairfax Highschool
Jose Torres