Jose Torrez Velasquez
Alexandria,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
TLE Service Writer
Walmart
Alexandria, VA
06.2019 - 06.2021
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Responded to customer calls and emails to answer questions about products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Construction Laborer
Lorton Stone, LLC
Lorton, VA
06.2017 - 06.2019
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Assembled and disassembled scaffolding and ladders to guarantee safety of workers while performing tasks at heights.
- Provided labor support to carpenters, masons and other skilled trades.
Department Manager
Walmart
Alexandria, VA
09.2016 - 06.2017
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Education
Bachelor of Arts - Criminology, Law And Society
George Mason University
Fairfax, VA05.2023
Associate of Science - Criminal Justice
Northern Virginia Community College
Annandale, VA05.2021
Skills
- Customer Needs Assessment
- Issue and Complaint Resolution
- Customer Service
- Complex Product Knowledge
- Work Planning and Organization
- Physical Agility and Coordination
- Leadership
Certification
CITI Program 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
TLE Service Writer
Walmart
06.2019 - 06.2021
Construction Laborer
Lorton Stone, LLC
06.2017 - 06.2019
Department Manager
Walmart
09.2016 - 06.2017
Bachelor of Arts - Criminology, Law And Society
George Mason University
Associate of Science - Criminal Justice
Northern Virginia Community College