Noshaka Jackson
Terrytown,LA
Summary
Driven service writer with a strong focus on customer satisfaction, appointment scheduling, and work order management. Committed to enhancing operational efficiency and delivering exceptional service experiences.
Detail-oriented service writer with over 15 years of experience in customer service and sales. Proven track record of improving workflow processes and increasing repeat business through effective communication and service delivery.
Results-focused professional skilled in service writing, upselling, and warranty processing. Known for fostering strong customer relationships and ensuring timely service completion, contributing to enhanced satisfaction and loyalty.
Overview
26
26
years of professional experience
Work History
TLE Service Writer
Walmart
New Orleans, LA
07.2010 - Current
- Managed customer service inquiries to enhance overall satisfaction and resolve issues efficiently.
- Coordinated service appointments, ensuring timely completion of vehicle maintenance tasks.
- Collaborated with technicians to provide accurate estimates and recommendations for repairs.
- Oversaw workflow processes, improving operational efficiency within the service department.
- Trained new staff on customer interaction protocols and best practices in service writing.
- Increased repeat business through exceptional customer service and follow-up communications.
- Collaborated with technicians to ensure high-quality repairs and maintenance services.
Housekeeper
Hampton Inn Suites
New Orleans, LA
05.2004 - 08.2005
- Cleaned and sanitized guest rooms to ensure high standards of cleanliness and guest satisfaction.
- Organized housekeeping supplies and equipment for efficient workflow and timely task completion.
- Inspected rooms post-cleaning to maintain quality control and address any deficiencies promptly.
- Trained new staff on cleaning protocols, safety procedures, and effective use of tools and equipment.
- Implemented eco-friendly cleaning practices to enhance sustainability initiatives within the hotel operations.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Waitress
Taste Donuts
Westwego, LA
05.2000 - 06.2001
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed order taking and processing efficiently, minimizing wait times for customers.
- Trained new staff on menu knowledge and service protocols, enhancing team performance.
- Coordinated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Culinary Arts
Delgado Community College
New Orleans, LA01-2028
Associate of Science - Medical Assisant
Gretna Career College
Gretna, LA05-2016
Skills
- Empathy and patience
- Strong organization
- Customer service expertise
- Parts ordering
- Upselling services
- Work order management
- Appointment scheduling
- Warranty processing
- Sales proficiency
- Vehicle inspection coordination
- Maintenance recommendations
- Service writing experience
- Customer service
Accomplishments
- Collaborated with team of 5 in the development of being 2025 #1 Regional Champion on Fastest Oil Change.
- Was Recognized as the best Service writer 7yrs in the row by the District Mangers and Immediate Coach
Languages
English
Interests
- Food Tourism
- Web Development and Design
- Baking
- Cooking
- Auto Repair/Restoration
- Learning new cooking techniques and expanding my culinary skills
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Fashion and Style
Timeline
TLE Service Writer
Walmart
07.2010 - Current
Housekeeper
Hampton Inn Suites
05.2004 - 08.2005
Waitress
Taste Donuts
05.2000 - 06.2001
Culinary Arts
Delgado Community College
Associate of Science - Medical Assisant
Gretna Career College
2025 #1 Regional Champs on Oil Changes
Every year 15 Walmart stores that's in the same region meet up and we have a competition to see who can get a oil change service done the fastest and safely and correctly they grade the service writer on their knowledge of their job, their performance and the upsells also recommending walmart plus to the customer. And overall the best customer service. and the techs is grading on how fast,safe, and the correct procedures on changing oil