Hi, I’m
Neishia Fulkerson
West Palm Beach
Summary
Proven Service Writer with a track record of enhancing customer loyalty at Walmart by leveraging exceptional customer service expertise and empathy. Skilled in reducing wait times and improving satisfaction through effective appointment scheduling and parts management. Demonstrates strong organization and a knack for addressing concerns, boosting repeat business.
Overview
18
years of professional experience
Work History
Walmart
TLE Service Writer
02.2017 - Current
Wal-Mart Supercenter
Service Writer
02.2007 - 01.2017
Job overview
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
Education
Henry D. Perry Education Center, Margate
GED
04-1992
Skills
- Empathy and patience
- Strong organization
- Customer service expertise
- Parts ordering
- Work order management
- Appointment scheduling
Timeline
TLE Service Writer
Walmart
02.2017 - Current
Service Writer
Wal-Mart Supercenter
02.2007 - 01.2017
Henry D. Perry Education Center
GED
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