Bianca Moore
Port Charlotte,FL
Summary
Proven track record in enhancing customer loyalty and streamlining operations demonstrated at Walmart through exceptional service and safety compliance. Skilled in multitasking and active listening, adept at resolving technical issues efficiently as seen at John Jay College. Excels in empathetic customer interactions and is proficient in technology setup and maintenance, ensuring high satisfaction and operational excellence.
Experienced with managing service documentation and customer interactions. Utilizes strong problem-solving skills to enhance service efficiency. Knowledge of effective communication and teamwork to drive success.
Overview
6
6
years of professional experience
Work History
TLE Service Writer
Walmart
03.2023 - Current
- Increased repeat business through exceptional customer service and follow-up communications.
- Ensured compliance with all safety regulations, maintaining a safe work environment for both employees and customers.
- Managed work orders, ensuring proper documentation and clear communication between departments.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Clarifying descriptions of problems, conducting inspections, and checking vehicle maintenance records
Customer Service Representative
Uhaul Moving And Storage
09.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
IT Technician Assistant
John Jay College of Criminal Justice, CUNY
05.2019 - 04.2020
- Maintained office PCs, and networks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired, and optimized networks by installing wiring, cabling, and devices.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Education
No Degree - LAN WAN Administator
Ace Institute of Technology
Queens, NY07-2019
High School Diploma -
Sheepshead Bay High School
Brooklyn, NY06-2008
Skills
- Empathy and patience
- Strong organization
- Customer service expertise while following protocols, procedures, and DOT regulations
- Multitasking Abilities
- Call center experience
- Active listening
Timeline
TLE Service Writer
Walmart
03.2023 - Current
Customer Service Representative
Uhaul Moving And Storage
09.2021 - 12.2022
IT Technician Assistant
John Jay College of Criminal Justice, CUNY
05.2019 - 04.2020
No Degree - LAN WAN Administator
Ace Institute of Technology
High School Diploma -
Sheepshead Bay High School
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