Summary
Overview
Work History
Education
Skills
Timeline
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Jersie Soares

Wadsworth,OH

Summary

Developed comprehensive skills in fast-paced automotive service environment, seeking to transition into new field. Demonstrates expertise in customer service and coordination, ensuring high levels of client satisfaction and efficient workflow management. Ready to apply these transferrable skills to diverse range of professional opportunities.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work History

TLE Service Writer

Walmart
09.2025 - Current
  • Assisted customers in identifying service needs and provided accurate repair estimates.
  • Coordinated service appointments to optimize workflow and customer satisfaction.
  • Documented customer interactions and service history using dealership management software.
  • Collaborated with technicians to ensure timely completion of services and repairs.
  • Maintained inventory records for parts and supplies, ensuring availability for service operations.

Associate

Walmart
01.2025 - 09.2025
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained cleanliness and organization of sales floor for optimal product display.
  • Restocked shelves promptly to ensure availability of merchandise.
  • Collaborated with team members to meet daily sales targets and promotions.
  • Supported inventory management by conducting regular stock checks.
  • Adapted quickly to new products and store policies during training sessions.
  • Provided exceptional customer service through active listening and problem-solving techniques.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Automotive

Ohio Technical College
Cleveland, OH
07.2025 - 10.2026

High School Diploma - General Education

Ohio Digital Learning School
Maumee, OH
06.2025

Skills

  • Tools
  • Vehicles
  • Communicative skills
  • Willing to learn
  • Empathy and patience
  • Sales proficiency
  • Customer service
  • Communicating with clients
  • Order preparation
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Cash handling
  • Stocking and receiving
  • Estimate preparation
  • Maintenance recommendations
  • Service writing experience
  • Vehicle inspection coordination

Timeline

TLE Service Writer

Walmart
09.2025 - Current

Automotive

Ohio Technical College
07.2025 - 10.2026

Associate

Walmart
01.2025 - 09.2025

High School Diploma - General Education

Ohio Digital Learning School

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Jersie Soares