Jose Valdez
Hobbs
Summary
Dynamic manager with a proven track record, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and strategic planning, while controlling costs to boost profitability. Skilled in relationship building and time management, driving productivity and engagement among employees.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
Work History
Manager
Sonic Drive in
05.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Education
Associate of Applied Science - Barbering
New Mexico Junior College
NM05-2025
High School Diploma -
Hobbs High School
NM05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Strategic planning
- Customer relationship management (CRM)
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Manager
Sonic Drive in
05.2020 - Current
Associate of Applied Science - Barbering
New Mexico Junior College
High School Diploma -
Hobbs High School
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