Jose Vasquez Guzman
Oxon Hill,MD
Summary
Dynamic professional with a proven track record in enhancing customer engagement and conflict resolution, honed across roles at Petsmart and other leading retailers. Excelled in inventory management and customer service, successfully signing up 150+ customers for loyalty programs. Known for exceptional communication skills and dependability, consistently delivering positive outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Cashier/ Shift Supervisor
CVS Store
Oxon Hill, USA
08.2022 - Current
- Anticipated customer needs, providing them with excellent customer service while upholding brand standards
- Meticulously operated POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
- Supported the opening and closing of each shift demonstrating leadership and punctuality
- Proactively stayed informed about store's latest sales offerings and signed 150+ customers up for loyalty programs
- Maintain a clean and organized sales floor, including restocking shelves and arranging displays
Whole food Shopper, Shift supervisor
Amazon, Whole Foods
Arlington, USA
04.2019 - 04.2022
- Maintain high customer service standards during high volume, fast paced environment
- Use communication skills to resolve complaints quickly and professionally
- Actively stay informed about latest sales offerings and loyalty programs
- Provided exceptional customer service to 200-500 customers per shift
- Warmly welcomed 500-1000 customers per shift into the store and offered advice on products and help with finding merchandise
Home Nurse
Victory Personal Care
Houston, USA
08.2018 - 03.2019
- Aided patients per shift with routine tasks including feeding, bathing, dressing, and exercise
- Stripped, washed, and replenished a variety of standard and fragile linens for rooms
- Performed a variety of housekeeping services including mopping, dusting, vacuuming, bleaching, scrubbing, and sanitizing according to client's instructions
Cashier/Front Store Supervisor
Petsmart
- Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the sales register, and online.
- Greets pet parents, and answers their questions throughout the store.
- Prepares online orders for pick-up in-store and ensures a smooth, positive pick-up experience.
- Stages and sorts new products to match sales floor planners.
- Faces, fills, and recovers products to meet sales floor standards.
- Recommends, informs, and sells merchandise, services, and live pets.
- Promotes special events such as adoption weekends, Treats enrollment, charity events, etc.
- Ensures a safe environment for our associates, pets, and pet parents.
- Responsible for taking immediate action when a sick or injured pet is identified in the store, and transporting it to the vet as needed.
- Assists and works in various areas throughout the store, including services, as required.
Education
High school diploma -
Hasting High school
Houston, Texas01.2017
Rad Tech -
College of Healthcare Profession
Houston, Texas01.2017
Skills
- Conflict Resolution
- Trustworthy
- Communication skills
- Teamwork
- Product knowledge
- Dependability and reliability
- Ordering and stocking
- Empathy and patience
- POS system operations
- Sales transactions
- Work ethic and integrity
- Product recommendations
- Inventory management
- Cash handling and management
- Customer Engagement
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cashier/ Shift Supervisor
CVS Store
08.2022 - Current
Whole food Shopper, Shift supervisor
Amazon, Whole Foods
04.2019 - 04.2022
Home Nurse
Victory Personal Care
08.2018 - 03.2019
Cashier/Front Store Supervisor
Petsmart
High school diploma -
Hasting High school
Rad Tech -
College of Healthcare Profession
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