Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSE VELASCO

Oviedo,US

Summary

Individual with 7+ years of diverse experience in customer service, technical troubleshooting, and equipment repair. Demonstrates exceptional adaptability and communication skills, ensuring optimal client satisfaction and efficient service delivery. Eager to leverage expertise and innovative approach in a forward-thinking company.

Overview

8
8
years of professional experience

Work History

Home theater Installer

Best Buy / Geek Squad
Winter Garden, FL
09.2023 - Current
  • Troubleshoot and repair client products.
  • Educate clients on functionality of store products and its uses.
  • Assist in delivery, installation, repair, and haul away of consumer electronics.
  • Manage inventory and vehicle maintenance.
  • Point of sale in home to provide on the spot solution for client needs

Retention Specialist

Spectrum
Orlando, FL
07.2021 - 08.2023
  • Built relationships and trust with customer accounts using open and interactive communication.
  • Determined charges for services requested and arranged for billing.
  • Spoke with customers by telephone to provide products or service information.
  • Drove customer retention through strategic communication, proactive problem-solving, and tailored service offerings, resulting in improved account loyalty.

Field Technician III

Spectrum
Orlando, FL
09.2018 - 05.2021
  • Operated equipment, vehicles and tools with optimal safety procedure to prevent injuries
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Enacted successful repairs by applying technical skills and operations knowledge
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
  • Calibrated new and existing equipment for optimal performance.

Golf Cart Rental Supervisor

Ocean Reef Club
Key Largo, FL
11.2017 - 08.2018
  • Helping guest and members with golf cart rentals
  • Structuring golf cart rental reservations around holidays and special events
  • Accurately identified and resolved customer complaints concerning cart rentals
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Education

HIGH SCHOOL DIPLOMA -

South Dade Senior High School
Homestead
07.2016

Skills

  • Adaptability
  • Communication
  • Detail oriented
  • Work under pressure
  • Time management
  • Equipment Repair
  • Bilingual
  • Microsoft Word
  • Computer literacy

Timeline

Home theater Installer

Best Buy / Geek Squad
09.2023 - Current

Retention Specialist

Spectrum
07.2021 - 08.2023

Field Technician III

Spectrum
09.2018 - 05.2021

Golf Cart Rental Supervisor

Ocean Reef Club
11.2017 - 08.2018

HIGH SCHOOL DIPLOMA -

South Dade Senior High School

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