Open To Work
Michelle Treat
Oviedo,FL
Summary
Dynamic Luxury Real Estate Sales Administrator with over a decade of experience driving sales growth and cultivating strong client relationships through innovative strategies. Expertise in strategic planning, lead generation, and process improvement, utilizing market analysis and contract management to ensure exceptional customer satisfaction while positioning organizations as industry leaders. Proven track record in Vacation Ownership Sales and Marketing, with a strong background at Marriott Vacation Club and Orange Lake Resorts. Results-oriented professional known for exceeding targets and thriving in fast-paced environments, combining strategic insight with practical experience to deliver impactful solutions that enhance overall organizational performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Luxury Real Estate Sales Administrator
Douglas Elliman Florida, LLC
Vero Beach, FL
12.2024 - Current
- Coordinated sales operations, ensuring timely processing of transactions and documentation.
- Managed customer inquiries, providing accurate information and support to enhance satisfaction.
- Developed and maintained efficient filing systems for contracts and client communications.
- Streamlined data entry processes using CRM tools, improving accuracy in record-keeping.
- Led training sessions for new staff on sales procedures and software utilization.
- Analyzed sales reports to identify trends, contributing to strategic decision-making processes.
- Collaborated with marketing teams to align promotional activities with sales objectives.
- Implemented process improvements that enhanced workflow efficiency across the sales department.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
- Facilitated smooth onboarding of new clients by preparing necessary documentation, scheduling training sessions, and conducting follow-up calls.
- Improved lead generation by researching potential clients and market trends for targeted prospecting efforts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Director of Client Care Sales / Transaction Manager
Susie Wilson Real Estate & North Beach Realty
Vero Beach, Florida
11.2019 - 10.2024
- Led client care sales team, driving significant revenue growth through strategic relationship management and innovative service solutions.
- Fostered strong partnerships with real estate agents and clients, enhancing customer satisfaction and retention rates in a competitive market.
- Implemented new client engagement strategies, resulting in improved lead conversion and a substantial increase in repeat business.
- Analyzed market trends and client feedback to refine sales approaches, leading to measurable improvements in client acquisition and retention.
- Spearheaded the development of a client-centric sales culture, positioning the agency as a leader in personalized real estate services.
- Cultivated strong partnerships with real estate agents and clients, enhancing customer satisfaction and retention in a competitive market.
Director of Client Care - REALTOR
Keller Williams Real Estate, Inc.
Melbourne, Florida
01.2018 - 11.2019
- Led client care initiatives, boosting satisfaction and retention through tailored solutions.
- Managed client relationships, achieving high referral rates and repeat business.
- Streamlined processes, enhancing efficiency and reducing response times significantly.
- Collaborated with teams to resolve client issues, improving service quality.
- Analyzed feedback to implement improvements, resulting in enhanced client experiences.
- Led client care initiatives, enhancing satisfaction rates and retention. Implemented streamlined communication processes, resulting in faster response times and improved client relationships.
- Pioneered new client engagement strategies, fostering stronger connections. Developed and executed tailored care plans, addressing unique needs and significantly boosting client loyalty.
Education
Bachelor of Science Business Administration - Finance
University of Central Florida
Orlando, FloridaSkills
- Sales Process Management
- Client Relations
- Contract Management
- Process Improvement
- Data Analysis
- Team Leadership
- Strategic Planning
- Customer Satisfaction
- Lead Generation
- Marketing
- Market Analysis
- Product Solutions
- Sales support
- Report generation
- Cross-selling strategies
- Sales training
- Production support
- CRM software
- Client retention strategies
- Sales tracking
- Account development
- Client relationship management
- Sales pipeline management
- Sales reporting
- Relationship building
- Goal setting
- Processing payments
- Product knowledge
- Sales process
- Market research
- Lead generation
- Pipeline management
- Strategic planning
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Active listening
- Team leadership
- Effective communication
- Customer engagement
- Adaptability and flexibility
- Team building
- Self motivation
- Interpersonal skills
- Analytical thinking
- Professionalism
- Interpersonal communication
- Social media marketing
- Time management abilities
- Inventory management
- Adaptability
- Written communication
- Customer retention
- Client acquisition
- Networking skills
- Sales cycle management
- Persuasive communication
- Brand representation
- Competitive analysis
- Sales forecasting
- Full-cycle sales process
Accomplishments
- Implemented and maintained sales processes for Real Estate Clients
- Ensured strict deadlines were followed while collaborating with elite Law Firms and Title agencies
- Collaborated and coordinated legal listing agreements and luxury Real Estate contracts
- Managed all aspects of luxury Buyers' and Sellers' needs
- Analyzed client feedback and data to identify trends and areas for improvement
- Oversaw day-to-day operations with average closing price point of $1,233,750 per transaction
- Maintained strong understanding of competitors and market presence
- Facilitated outside vendors and teams to develop efficient office productions and flow
- Established and implemented strategic client care sales initiatives
- Oversaw a team of client care managers and representatives
- Developed and maintained strong relationships with key clients
- Managed lead generation from various sources
- Implemented Marketing and Coaching from International Real Estate Coach Tom Ferry
- Awarded by Florida Regional District Manager for Top Team Closings in target markets
- Developed tools to track and monitor sales opportunities and contracts
- Identified potential customers and evaluated market potential
- Leveraged industry trends to shape value-added solutions
- Grew customer base by delivering relevant product solutions
Certification
Florida Real Estate License
Timeline
Luxury Real Estate Sales Administrator
Douglas Elliman Florida, LLC
12.2024 - Current
Director of Client Care Sales / Transaction Manager
Susie Wilson Real Estate & North Beach Realty
11.2019 - 10.2024
Director of Client Care - REALTOR
Keller Williams Real Estate, Inc.
01.2018 - 11.2019
Bachelor of Science Business Administration - Finance
University of Central Florida
References
- Available Upon Request