Jose Vera Jr
Allentown
Summary
Dynamic operations supervisor with a proven track record at Fed Ex Ground, excelling in team leadership and workflow optimization. Achieved a 99.8% scan accuracy rate while enhancing package throughput. Skilled in performance monitoring and fostering effective teamwork, driving safety and efficiency in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Fed Ex Ground
Fairless Hills
09.2024 - Current
- Managed teams of 5 to 20 employees, ensuring high productivity and operational efficiency.
- Optimized staffing and workflow strategies to handle increased volume during peak periods.
- Maintained a 99.8% scan accuracy rate while maximizing package throughput and flow.
- Exceeded package throughput targets, enhancing overall facility efficiency and on-time delivery.
- Achieved zero-injury record by enforcing safety protocols and training best practices.
- Identified and resolved bottlenecks to enhance workflow, reducing processing time and errors.
- Certified in tugger cart operations, ensuring safe and efficient material handling.
Package Handler Trainer
Fed Ex Ground
Robbinsville
07.2022 - 08.2024
- Delivered hands-on instruction to package handlers on proper handling techniques for various packages.
- Monitored trainee performance to identify areas needing improvement during training sessions.
- Collaborated with team members to optimize warehouse operations and enhance productivity levels.
- Adhered to safety protocols in a fast-paced environment to minimize accidents or injuries.
- Participated in meetings with trainers to discuss best practices and operational efficiency.
- Reported safety concerns and workflow issues to leadership for prompt investigation.
Crew Trainer
McDonald's
Robbinsville
10.2020 - 07.2022
- Trained crew members to meet specific customer needs, ensuring drive-thru times remained under 120 seconds.
- Coached new hires on company policies, procedures, and safety standards while reporting training requirements.
- Provided constructive feedback to employees to enhance performance and address improvement areas.
- Demonstrated effective communication skills with a diverse team to foster collaboration.
- Fostered a positive work environment by promoting respect and inclusivity among team members.
- Guided employees through challenges by offering advice and sharing relevant experiences.
Education
EPA - HVAC
Fortis Institute
Lawrenceville, NJ01-2026
High School Diploma -
Allentown High School
Allentown, NJ06-2021
Skills
- Team leadership
- Effective teamwork and communication
- Time management and multitasking
- Pressure resilience
- Cross-training employees
- Customer service and engagement
- Performance monitoring and safety oversight
- Problem-solving and workflow optimization
Accomplishments
- Outbound package handler of the month (January 2023)
- Package handler trainer of the month (December 2023)
- Package handler Peak All Star (2023)
- Package handler trainer Peak All Star (2024)
- Package handler trainer of the month (May 2024)
- Numerous QRP certificates (2022-2024)
Certification
- Tugger Operator License
- OSHA Fork Lift Certified
- OSHA Manual Pallet Jack & EPJ Certified
Education
other
References
References available upon request.
Timeline
Operations Supervisor
Fed Ex Ground
09.2024 - Current
Package Handler Trainer
Fed Ex Ground
07.2022 - 08.2024
Crew Trainer
McDonald's
10.2020 - 07.2022
EPA - HVAC
Fortis Institute
High School Diploma -
Allentown High School
Similar Profiles
Gaige JehorekGaige Jehorek
Package Sorter at Fed Ex GroundPackage Sorter at Fed Ex Ground
Staci WilliamsStaci Williams
Package Handler Trainer at Fed Ex GroundPackage Handler Trainer at Fed Ex Ground
Kaynda BrownKaynda Brown
Package Handler at Fed Ex GroundPackage Handler at Fed Ex Ground
Markeise NewsomMarkeise Newsom
Machine Operator at Fed Ex GroundMachine Operator at Fed Ex Ground
Kianna Brito GomezKianna Brito Gomez
Professional Tax Preparer at Canario Accounting Services IncProfessional Tax Preparer at Canario Accounting Services Inc