Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Villalobos

Kissimmee

Summary

Bilingual (English/Spanish) customer service and operations professional with experience in retail, e-commerce, and warehouse environments. Skilled in live chat, email, and phone support, as well as delivering in-person customer service through personalized product recommendations and efficient transactions. Strong background in inventory management, shipment processing, and stowing operations, with proven ability to thrive in fast-paced, team-oriented settings. Proficient in Adobe software, retail POS systems, and handheld warehouse scanners. Passionate about providing high-quality customer interactions, maintaining accuracy in operations, and contributing to organizational success through adaptability, communication, and teamwork.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
Cocoa
07.2025 - Current
  • Perform stowing operations by accurately placing inbound products into designated storage locations, using handheld scanners.
  • Maintain organization and efficiency in a fast-paced warehouse environment while meeting strict productivity and accuracy goals.
  • Collaborate with team members to support workflow, resolve location discrepancies, and ensure inventory accuracy.
  • Adapt quickly to shifting priorities and operational demands, consistently contributing to smooth warehouse operations.
  • Strengthened skills in time management, attention to detail, and teamwork within a high-volume logistics environment.

Soccer Coach

Universal Soccer Academy
Orlando
08.2024 - 01.2025
  • Trained and mentored young athletes (ages 6-16) in fundamental and advanced soccer techniques.
  • Adapted coaching methods to suit different skill levels, enhancing communication and problem-solving skills.
  • Developed leadership abilities and the capacity to manage groups while maintaining a positive and structured environment.

Retail Associate

Nike
Lake Buena Vista
04.2025 - 07.2025
  • Gained hands-on experience across all store departments, including Footwear, Apparel, Cashwrap, and Back of House.
  • Developed a well-rounded understanding of store operations, and delivered excellent customer service.
  • Specialized in the Back of House (BOH), excelling in inventory management, shipment processing, and merchandise replenishment with speed and accuracy.
  • Assisted customers on the sales floor in Footwear and Apparel, providing personalized product recommendations, and ensuring a premium shopping experience.
  • Operated efficiently at the cash wrap, handling transactions with accuracy, and maintaining a strong focus on customer satisfaction.
  • Thrived in a fast-paced, team-oriented environment by quickly adapting to shifting priorities, and supporting multiple roles as needed.
  • Strengthened skills in teamwork, time management, communication, and adaptability within a high-performance retail setting.

Laser Engraver & Customer Support

McSupply
Kissimmee
01.2022 - 01.2025
  • Managed live chat and email support for customers purchasing through eBay, Etsy, and Amazon, resolving inquiries efficiently.
  • Assisted customers with product customization, troubleshooting, and order-related concerns, ensuring a seamless experience.
  • Developed strong multitasking abilities by handling customer inquiries while managing engraving operations.
  • Gained expertise in handling customer complaints and ensuring prompt resolutions to maintain high satisfaction ratings.

Education

High School Diploma -

Gateway High School
Kissimmee, FL
05-2023

Some College (No Degree) - Computer Science

Valencia College
Orlando, FL

Skills

  • Customer service: live chat, email, and phone support; problem resolution; customer satisfaction strategies; personalized in-store service, and product recommendations
  • Technical proficiency: Adobe Photoshop, Illustrator, After Effects, and Lightroom; ability to navigate multiple systems; handheld scanners and retail POS systems; inventory, and warehouse management tools
  • Communication: fluent in English and Spanish, strong written and verbal communication skills, able to explain products and processes clearly to diverse audiences
  • Multitasking and adaptability: Efficient at switching between tasks, managing multiple customer interactions, and working in fast-paced environments, ability to adapt quickly to shifting priorities in retail and warehouse settings
  • Teamwork and leadership: eskilled in shipment processing, stowing, merchandise replenishment, and maintaining inventory accuracy in both retail and warehouse operations
  • Inventory and operations: skilled in shipment processing, stowing, merchandise replenishment, and maintaining inventory accuracy in both retail and warehouse operations

Certification

  • Licensed life insurance agent

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Warehouse Associate

Amazon
07.2025 - Current

Retail Associate

Nike
04.2025 - 07.2025

Soccer Coach

Universal Soccer Academy
08.2024 - 01.2025

Laser Engraver & Customer Support

McSupply
01.2022 - 01.2025

High School Diploma -

Gateway High School

Some College (No Degree) - Computer Science

Valencia College

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