Jose Villanueva
Elmwood Park,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
31
31
years of professional experience
Work History
Title Specialist
Insurance Auto Auctions, IAA
01.2023 - Current
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Ensure timely processing of title applications by efficiently managing high a volume of daily tasks.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management.
- Streamlined workflow processes for increased productivity through effective team collaboration and organization.
- Examined and verified 400 titles weekly.
Managing Broker
Meridian Realty And Investments
12.2003 - Current
- Prepare contracts and related documentation according to state and federal standards.
- Increased profitability by streamlining property management processes and implementing cost-saving measures.
- Arrange sales between buyers and sellers, acting as representative for residential and multi use properties.
- Prepare leases, conduct tenant screening process, act as liaison on behalf of tenants and landlords.
Hospital Registrar
Elmhurst Hospital
07.2010 - 04.2014
- Enhanced data quality for hospital records by diligently updating and maintaining accurate patient information.
- Improved patient registration accuracy by implementing a thorough verification process..
- Provided exceptional customer service, addressing patient concerns and answering inquiries professionally and promptly.
- Supported hospital revenue cycle management efforts through timely completion of all requisite financial paperwork during the registration process.
Account Manager
Pelerin Professional Services
01.2007 - 04.2010
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Oversaw new business development and customer servicing.
- Managed 140 employees at different job sites.
- Processed payroll, worker-comp claims, vacations,e-verify and other Human Resource duties.
Grievance and Appeals Supervisor
Humana
11.1997 - 09.2002
- Provided guidance, advice and training to improve business understanding of related laws and regulatory requirements.
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
- Provided guidance, advice and training to improve business understanding of related laws and regulatory requirements.
- Managed team of 16 employees, overseeing hiring, training and professional growth of employees.
Managed Care Specialist
Northwestern Medical Faculty Foundation
09.1992 - 11.1997
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Remained knowledgeable in CPT and ICD-10 coding principles, government regulations and third-party billing rules.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Streamlined accounts receivable processes by implementing efficient tracking and reporting systems.
Education
Some College (No Degree) - Business Administration And Management
City Colleges of Chicago-Harold Washington College
Chicago, ILSkills
- Accounts Payable and Accounts Receivable
- General Office Functions
- Revenue Generation
- Customer Experience
- Customer Account Management
- Grievance handling
- MS Office
- Complaint resolution
Languages
Spanish
Native or Bilingual
Timeline
Title Specialist
Insurance Auto Auctions, IAA
01.2023 - Current
Hospital Registrar
Elmhurst Hospital
07.2010 - 04.2014
Account Manager
Pelerin Professional Services
01.2007 - 04.2010
Managing Broker
Meridian Realty And Investments
12.2003 - Current
Grievance and Appeals Supervisor
Humana
11.1997 - 09.2002
Managed Care Specialist
Northwestern Medical Faculty Foundation
09.1992 - 11.1997
Some College (No Degree) - Business Administration And Management
City Colleges of Chicago-Harold Washington College