Jose Villanueva

Lead, manage, educate and develop company employees focusing on retention and growth.

Supervise and direct employee work with a focus on outstanding quality, customer deliverables and safety performance identifying and overseeing improvement.

Communicate job assignments coordinating with all employees ensuring direction is clear and concise.

Monitor service freight and ensure cut time compliance.

Build relationships and positive communication with all business partners to ensure customers and company's service standards are met.

Identify freight moving at incorrect weight and classification.

Ensure all OS&D is identified and processed properly.

Perform duties as required.

Comply with all applicable laws and regulations, as well as company policies and procedures

Performed administrative functions as required.

Assisted loan officers in processing applications and gathering required documentation.

Coordinated communication between clients, underwriters, and third-party vendors for seamless transactions.

Managed loan pipeline to ensure timely updates and efficient processing of applications.

Reviewed loan files for accuracy, completeness, and compliance with regulatory standards.

Coordinated communication between clients, underwriters, and third-party vendors for seamless transactions.

Managed loan pipeline to ensure timely updates and efficient processing of applications.

Streamlined application workflows by implementing best practices in document management systems.

Developed client relationships through effective communication and personalized service during the loan process.

Led initiatives to enhance customer satisfaction through improved service delivery protocols.

Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.