Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Villarreal

Mission

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

19
19
years of professional experience
2026
2026
years of post-secondary education

Work History

Assistant Manager

Hertz Car Rental
McAllen
03.2017 - 09.2025
  • Coordinated daily operations to ensure seamless vehicle availability, contributing to a positive customer experience and increased repeat business.
  • Assisted in the development of marketing initiatives, promoting special offers that attracted new customers and boosted rental activity.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.

Assistant Manager

Avis Budget Group
McAllen
03.2007 - 03.2017
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Associate of Applied Science - HVAC

South Texas College
McAllen, TX
02.2026 - 02.2026

The Impossable Dream High School
Pharr, TX

Skills

  • Customer service management
  • Shift scheduling
  • Complaint resolution
  • Team supervision
  • Client communication
  • Product knowledge
  • Marketing promotions
  • Team collaboration
  • Product and service sales
  • Customer service and satisfaction
  • Decision-making

Languages

English
Professional
Spanish
Professional

Timeline

Associate of Applied Science - HVAC

South Texas College
02.2026 - 02.2026

Assistant Manager

Hertz Car Rental
03.2017 - 09.2025

Assistant Manager

Avis Budget Group
03.2007 - 03.2017

The Impossable Dream High School
Jose Villarreal