Jose Villarreal
Mission,TX
Summary
Personable and dedicated customer service representative with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Hertz Car Rental
McAllen, Texas
03.2017 - 09.2025
- Coordinated daily operations to ensure seamless vehicle availability, contributing to a positive customer experience and increased repeat business.
- Assisted in the development of marketing initiatives, promoting special offers that attracted new customers and boosted rental activity.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
Assistant Manager
Avis Budget Group
McAllen
03.2007 - 03.2017
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
HVAC Technician Certification - HVAC
South Texas College
McAllen, TX06.2026
High School - undefined
The Impossable Dream High School
Pharr, TX02.2026
Skills
- EPA 608 Universal Certified
- NATE Certified
- Team supervision
- Client communication
- Product knowledge
- Team collaboration
- Product and service sales
- Customer service and satisfaction
- Decision-making
LANGUAGES
English: Professional
Spanish: Professional
Certification
- EPA 608 Universal Certified
- NATE Certified
- Working on OSHA-10 Certification
Timeline
Assistant Manager
Hertz Car Rental
03.2017 - 09.2025
Assistant Manager
Avis Budget Group
03.2007 - 03.2017
High School - undefined
The Impossable Dream High School
HVAC Technician Certification - HVAC
South Texas College