JOSE ZAMORA
Elmhurst,NY
Summary
Seasoned Staff Member with deep understanding of administrative support tasks and internal operations. Demonstrated strengths in communication, collaboration, and problem-solving. Previous roles have included coordinating team schedules, maintaining office efficiency, and providing customer service. Proven track record of positively impacting workplace productivity and morale.
Overview
3
3
years of professional experience
Work History
Staff Member
Michael Scott Events
Astoria, NY
11.2021 - Current
- Communicated effectively with customers regarding their inquiries or complaints.
- Coordinated employee schedules and maintained accurate timekeeping records.
- Created detailed timelines and checklists to ensure smooth operation of events.
- Organized event materials such as signage, decorations, catering supplies, and audio-visual equipment.
- Provided immediate response to guest inquiries, offering information and resolving issues promptly.
- Worked with kitchen staff to ensure adequate levels of food supplies were available for service during events.
- Restocked buffet tables with dishes, utensils, condiments, napkins. as needed.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
- Assisted in breaking down banquet rooms after conclusion of event including removing linens from tables and folding them neatly before returning them to storage area.
- Ensured compliance with local liquor laws concerning age restrictions on alcoholic beverages served at events.
Room Attendant
Hyatt Place Times Square
Manhattan, NY
05.2023 - 06.2024
- Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
- Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
- Provided guests with information about local attractions and services using a variety of resources.
- Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Folded laundry items such as sheets and towels according to established standards.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
- Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
- Greeted guests warmly upon arrival at the hotel and provided assistance with luggage when necessary.
- Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
Houseman
Sheraton Tribeca New York Hotel
Manhattan, NY
11.2022 - 04.2023
- Provided assistance with moving furniture or heavy objects when necessary.
- Communicated effectively with other departments such as front desk or engineering teams if needed.
- Assisted Housekeepers in changing bed linens when needed.
- Responded promptly to guest inquiries and requests regarding housekeeping needs.
- Assisted in setting up meeting spaces for events or conferences.
- Checked stock levels of cleaning supplies regularly and reported low inventory levels to supervisors.
- Followed safety guidelines while handling hazardous materials such as chemicals.
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
Janitor
METS
Flushing, NY
06.2022 - 11.2022
- Report any damages found in the building premises to supervisors immediately for repair works.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Perform minor repairs on doors, locks and other related fixtures as needed.
Education
Psichology -
Politecnico Grancolombiano
Colombia04-2014
High School Diploma -
IMFAP
Colombia12-2010
Skills
- Administrative Support
- Cleaning and organization
- File Management
- Safe Equipment Operations
- Customer Support
- Project assistance
- Fluent Bilingualism
- Verbal Communication
- Customer Service
- Office Administration
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Professional
Timeline
Room Attendant
Hyatt Place Times Square
05.2023 - 06.2024
Houseman
Sheraton Tribeca New York Hotel
11.2022 - 04.2023
Janitor
METS
06.2022 - 11.2022
Staff Member
Michael Scott Events
11.2021 - Current
Psichology -
Politecnico Grancolombiano
High School Diploma -
IMFAP
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