Jose Zapien
Las Vegas
Summary
First and foremost I’m looking for a company to settle with and aim high in that company, as far as I can go. I like to spread ideas to create change for the better for more efficiency and inspire those around me wherever I am in life. I'm quick to learn anything as I continue my journey in life.
Overview
14
14
years of professional experience
Work History
Cashier
Bell Chauffeured Services
1900 Industrial Road Las Vegas, NV 89102
01.2023 - Current
- Greeted customers and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Performed cash, card, and check transactions to complete customer purchases.
Machine Operator
Temper Pack, Las Vegas NV
Las Vegas, NV
04.2020 - 07.2022
- Lead a team of 4, Conducted monthly goals and meetings, manned machinery to make sure it ran smoothly and safely, ensured work area was clean and organized, trained new recruits in safety and machine use and loaded and unloaded product.
Reservation Manager
U-Haul, Las Vegas NV
Las Vegas, NV
06.2018 - 03.2020
- I'm a Reservation Manager at U-haul, What I do here is take calls either to schedule a pick up on a reservation for a truck either local or out of state. Customers also call in due to their problems and I'm also the person that solves them or guide them to the right department. I also file police reports and call towing companies to recover equipment and take them to their rightful locations.
Picker/Packer/Fork lift driver
Harmon Face Values, Las Vegas NV
Las Vegas, NV
06.2015 - 03.2016
- In this company I was a picker/packer/Fork lift driver.
- As a Picker/Packer I would scan the box and grab items on the shelf and pack them into the box. As a Fork Lift Driver I would be on the O.P. (Order Picker) and grab items on the shelves and place them in a place for someone to grab them.
Environmental Services
Hard-Rock Hotel, Las Vegas NV
Las Vegas, NV
05.2014 - 01.2015
- I was working through a company hired by Hard Rock Hotel called EVS (Environmental Services) and what I would do is clean the floor and maintain a clean restroom for guests. I would also help clean concerts in the Joint. I would direct guests from the casino to the locations that they were inquiring about.
Rope Fabricator
Silver State Wired Rope and Rigging, Las Vegas NV
Las Vegas, NV
06.2012 - 04.2014
- In this company I was known as a Rope Fabricator. I would make slings, wired slings and chain bags. I would engage customers with special projects and meet their requirements.
Customer Returns
Amazon, Las Vegas NV
Las Vegas, NV
10.2011 - 04.2012
- At this time when hired by an agency for Amazon they had started a department called customer returns and I was hired for that. My job was to check every item and see if it was reusable, damaged and or hazardous. I had also another job in stowing where I would restock merchandise back to the shelves.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NV06.2010
Skills
- Type 65 Words Per Minute
- Cash handling
- Excellent Customer Service
- 5 years experience in excellent customer service
- Time management skills
- Cleaning and sanitizing
- Teamwork and leadership skills
- Great communication skills
- Take initiative
- Adaptability
- POS systems
- Attention to detail
Timeline
Cashier
Bell Chauffeured Services
01.2023 - Current
Machine Operator
Temper Pack, Las Vegas NV
04.2020 - 07.2022
Reservation Manager
U-Haul, Las Vegas NV
06.2018 - 03.2020
Picker/Packer/Fork lift driver
Harmon Face Values, Las Vegas NV
06.2015 - 03.2016
Environmental Services
Hard-Rock Hotel, Las Vegas NV
05.2014 - 01.2015
Rope Fabricator
Silver State Wired Rope and Rigging, Las Vegas NV
06.2012 - 04.2014
Customer Returns
Amazon, Las Vegas NV
10.2011 - 04.2012
High School Diploma -
Las Vegas High School