Jose Zavala
Chicago,IL
Summary
High energy individual with excellent people skills. English language and native Spanish language fluency facilitates excellent oral communication with many different people of multiple nationalities. Always find a way to complete a task no matter how difficult or foreign the task. Strong desire to learn new things, with an open mind and to different ways of completing a task. A flexible, team player that collaborates well with others and with different personality types. Quick intuition on how to prioritize fluid situations, within a group and can also expertly complete tasks independently.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
BrightStar Community Development Corporation
06.2024 - Current
- Ensure that safety protocols are being followed at all times.
- Conduct regular inspection of the facility to identify any hazards, inappropriate behavior, or necessary repairs, and take appropriate action.
- Be vigilant and aware of any potential threats to the facility, its residents, and staff, and take necessary precautions.
- Stay informed about the shelter’s policies and procedures.
- Direct the team on how to respond to emergencies, making independent decisions within policy guidelines.
- Be prepared to provide crisis intervention and implement security and safety procedures in case of a critical or threatening situation.
- Keep track of daily reports and submit them to the city, including situation reports, incident reports, and occupancy reports.
- Oversee the data entry and tracking of client census, bed availability, and client exits.
- Coordinate client visits and transportation to off-site services.
- Collaborate with partners providing on-site services.
- Report and Shelter Manager needs to the Facilities Director, such as supplies, donations, or service gaps.
- Conduct daily inventory checks to ensure that everything is in order.
- Coordinate staff and other volunteers.
Shelter Shift Supervisor
Favorite Healthcare Staffing
06.2023 - 06.2024
- Provide coverage for the general welfare and safety of the shelter residents, staff, and volunteers.
- Provide crisis prevention and intervention as needed.
- Complete routine resident and facility check to ensure that residents are not at risk and that the facility is free of potential hazards (leaks, fire, destruction of property, etc.)
- Ensure nightly head count is completed and complete reports as assigned.
- Document incidents and residents' grievances into tracking software and submit an incident report.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Assign work-related projects to Residential Aides, Security, and Janitorial staff as needed.
- Notify the Shelter Manager of adjustments to staff scheduling to accommodate illness, etc.
- Supervise Case Manager, Residential aides, Security, and Janitorial staff to ensure they meet goals and perform their duties as discussed.
- Ensure necessary information is communicated to shelter staff as policy and procedures change.
- Assist the Shelter Manager in completing documentation relevant to resident and facility reporting.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Security Guard
Favorite Healthcare Staffing
10.2022 - 06.2023
- Provide exceptional customer service to all resident and guests
- Treat guests in a culturally sensitive manner
- Greet all visitors with a positive attitude and provide direction as needed
- Work with all staff members to ensure quality service is provided
- Respond to all emergencies as they occur -Identify visitors and have them sign in
- Front desk duties: Observe departing personnel to protect against theft, answer and transfer telephone calls, write reports, transfer information to residents and visitors
- Communicate relevant information via radio, phone, or written reports
- Sort packages to be delivered to residents
- Conduct periodic walking inspections of all areas of the facility
- Follow established emergency action planning and procedures
- Ability to calmly diffuse situations that may arise
- Other duties as needed
Owner/CEO
Conglomerate Management Group LLC
11.2021 - Current
- Oversee maintenance, administration, and improvement of six short term and three additional long-term rental properties, simultaneously
- Organized cleaning schedule of facilities and daily cleaning of short-term units, including continuous maintenance duties for all properties
- Coordinated guest arrival, answer guest questions, tour of property, amenities and attend to any special need or request at all hours
- Manage Airbnb & VRBO; Market rentals to grow reservations, supplying ads with exceptional pictures and descriptions
- Maintained sufficient inventory and supplies to be prepared for any situation and facilitate a quick turnover or repair
- Maintain a calendar of reservations to prevent double bookings and view upcoming rentals
Compliance Director
Second Chance Recovery Housing Inc
01.2021 - 10.2022
- Ensure daily groups are being conducted each day for the residents
- Create and maintain case plan for each resident's success to recovery
- Create a family like home for all residents so they will thrive and reach their potential
- Create a daily routine that all staff follow to ensure consistency with love and structure
- Assuring that all staff are up-to-date on training of the unique needs of the residents
- Daily monitoring includes medication, program data, communication logs, and staff schedules
- Ensure that all state-mandated regulations and company policies are maintained at all times
- Monitor weekly drug testing of residents
- Fill out Monthly Expense Report and turn in form and receipts to Chief Operating Officer
- Able to utilize Prevention and Support behavioral intervention standards safely and appropriately when necessary
Security Guard/Night Shift Security Guard Supervisor
Asgard Protection Group LLC
11.2018 - 12.2020
- Schedule security guards for site responsibilities to ensure client satisfaction as client needs differ and change along with policies
- Supervise night shift security guards to ensure optimal work conditions and safety within numerous sites across the Miami-Dade area
- Utilize excellent surveillance skills to ensure security, as well as observe and report suspicious people and activities inside and outside premises
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations
- Addressed problems quickly and reported clear information while working under minimal supervision
- Monitored access control systems and key code records for suspicious activities
Owner/COO
Guarapo Juice Bar & Cafe LLC
01.2013 - 10.2022
- Recruiting, hiring, and training all restaurant staff, including servers and hosts
- Process employees' paychecks by collecting their payroll data and timesheets
- Scheduling employees to ensure shifts have proper coverage
- Streamlining the restaurant processes to improve the guest experience
- Monitoring restaurant finances, including sales and expenses
- Enforcing food handling regulations and other guidelines to increase guest safety
- Promoting the restaurant and finding ways to bring in more customers
- Handling customer complaints
- Completing necessary paperwork, such as sales, inventory, and staff attendance reports
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
High School Diploma -
North Miami Beach Senior High North
Miami Beach, FLSkills
- Fluent in English and Spanish
- Excellent people skills and customer service
- Organized and detail-oriented
- Strong computer skills, proficiency in Microsoft Office
- Familiarity with HIPAA regulations
- Strong problem-solving and critical thinking skills
- Conflict resolution techniques
- Staff Management
- Motivational Leadership
- Strong verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
- Basic Life Support (BLS) Certification - 2023
- Accident and Incident Investigation - 2024
(ANSI Z490.1 Training)
- OSHA 30-Hour Certification - 2023
- OSHA 40-Hour HAZWOPER Certification - 2024
- FEMA - 2023
IS-00100.c: Introduction to Incident Command System, ICS-100
IS-00120.c: An Introduction to Exercises
IS-00200.c: Basic Incident Command System for Initial Response ICS-200
IS-00230.e: Fundamentals of Emergency Management
IS-00235.c: Emergency Planning
IS-00240.c: Leadership and Influence
IS-00241.c: Decision Making and Problem Solving
IS-00242.c: Effective Communication
IS-00244.b: Developing and Managing Volunteers
IS-00368.a: Including People With Disabilities in Disaster Operations
IS-00393.b: Introduction to Hazard Mitigation
IS-00403: Introduction to Individual Assistance (IA)
IS-00405: Mass Care/Emergency Assistance Overview
IS-00406: Operating a Shelter
IS-00520: Introduction to Continuity of Operations Planning for Pandemic Influenzas
IS-00700.b: An Introduction to the National Incident Management System
IS-00800.d: National Response Framework, An Introduction
IS-00904: Active Shooter Prevention: You Can Make a Difference
IS-00905: Responding to an Active Shooter: You Can Make a Difference
IS-00906: Workplace Security Awareness
IS-00907: Active Shooter: What You Can Do
IS-00909: Community Preparedness: Implementing Simple Activities for Everyone
IS-2900.a: National Disaster Recovery Framework (NDRF)
- STATE OF ILLINOIS
Illinois Mandated Reporter Training - 2023
Active Shooter Response - RLMS Certificate - 2023
Timeline
Project Manager
BrightStar Community Development Corporation
06.2024 - Current
Shelter Shift Supervisor
Favorite Healthcare Staffing
06.2023 - 06.2024
Security Guard
Favorite Healthcare Staffing
10.2022 - 06.2023
Owner/CEO
Conglomerate Management Group LLC
11.2021 - Current
Compliance Director
Second Chance Recovery Housing Inc
01.2021 - 10.2022
Security Guard/Night Shift Security Guard Supervisor
Asgard Protection Group LLC
11.2018 - 12.2020
Owner/COO
Guarapo Juice Bar & Cafe LLC
01.2013 - 10.2022
- Basic Life Support (BLS) Certification - 2023
- Accident and Incident Investigation - 2024
(ANSI Z490.1 Training)
- OSHA 30-Hour Certification - 2023
- OSHA 40-Hour HAZWOPER Certification - 2024
- FEMA - 2023
IS-00100.c: Introduction to Incident Command System, ICS-100
IS-00120.c: An Introduction to Exercises
IS-00200.c: Basic Incident Command System for Initial Response ICS-200
IS-00230.e: Fundamentals of Emergency Management
IS-00235.c: Emergency Planning
IS-00240.c: Leadership and Influence
IS-00241.c: Decision Making and Problem Solving
IS-00242.c: Effective Communication
IS-00244.b: Developing and Managing Volunteers
IS-00368.a: Including People With Disabilities in Disaster Operations
IS-00393.b: Introduction to Hazard Mitigation
IS-00403: Introduction to Individual Assistance (IA)
IS-00405: Mass Care/Emergency Assistance Overview
IS-00406: Operating a Shelter
IS-00520: Introduction to Continuity of Operations Planning for Pandemic Influenzas
IS-00700.b: An Introduction to the National Incident Management System
IS-00800.d: National Response Framework, An Introduction
IS-00904: Active Shooter Prevention: You Can Make a Difference
IS-00905: Responding to an Active Shooter: You Can Make a Difference
IS-00906: Workplace Security Awareness
IS-00907: Active Shooter: What You Can Do
IS-00909: Community Preparedness: Implementing Simple Activities for Everyone
IS-2900.a: National Disaster Recovery Framework (NDRF)
- STATE OF ILLINOIS
Illinois Mandated Reporter Training - 2023
Active Shooter Response - RLMS Certificate - 2023
High School Diploma -
North Miami Beach Senior High North
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