Juanita Mitchell
Minneapolis,MN
Summary
Hardworking, detail-oriented, and with over 9 years of experience in customer service and care. care. Proficient in customer service, management. Possess certifications in CPR and First Aid. Skilled in caregiving, computer skills, and cash handling. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
House Manager
American Indian Community Development Corporation
Minneapolis, MN
11.2021 - 06.2024
- Oversaw daily operations and maintenance of residential properties, ensuring cleanliness and functionality standards.
- Coordinated with vendors and contractors for timely repairs and renovations.
- Addressed tenant inquiries regarding repairs and living environment concerns promptly.
- Conducted regular safety checks and implemented preventive measures as necessary.
PCA Personal Care Assistant
Circle of Life Home Care Anishinaabe
Minneapolis, MN
01.2016 - 06.2024
- Provided personalized care and assistance to patients, ensuring their comfort and well-being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
- Supported patients in mobility exercises, transfers, and ambulation to promote physical health
Environmental Maintenance
US Department of Veterans Affairs
Minneapolis, MN
02.2020 - 12.2020
- Performed routine cleaning and maintenance tasks in accordance with established protocols and safety guidelines
- Utilized specialized equipment and chemicals to sanitize and disinfect various surfaces, ensuring a clean and safe environment
- Conducted regular inspections of facilities to identify areas requiring attention or repairs
- Responded promptly to service requests, addressing any immediate cleaning or maintenance needs
- Collaborated with team members to develop efficient work schedules, ensuring timely completion of assigned tasks
Retail Sales Associate
Macy's
Bloomington, MN
06.2016 - 09.2017
- Assisted customers, answered questions, processed transactions, maintained a clean and organized store environment, promoted sales and store credit card.
Food/Beverage Server
Mystic Lake Casino Hotel
Prior Lake, MN
06.2011 - 01.2012
- Responded promptly to guest inquiries or concerns, resolving issues in a professional manner
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Maintained a clean and organized work area throughout shifts to uphold sanitation standards
- Maintained knowledge of current promotions or specials offered by the establishment for effective upselling opportunities
Education
High school diploma -
South High School
Minneapolis, MNSkills
- Upselling techniques
- Microsoft Word proficiency
- Front desk operations
- Phone etiquette
- Cash handling
- Computer literacy
- Caregiving skills
- Customer service excellence
- Conflict resolution
- Quality assurance
- Attention to detail
- Effective communication
- Problem solving
- Quality service
- Safety protocols
- Environmental sanitation
- Daily operations
- Multitasking
Certification
- CPR Certification
- First Aid Certification
Personal Information
- Willing To Relocate: Minneapolis-Saint Paul, MN
- Authorized To Work: US for any employer
Timeline
House Manager
American Indian Community Development Corporation
11.2021 - 06.2024
Environmental Maintenance
US Department of Veterans Affairs
02.2020 - 12.2020
Retail Sales Associate
Macy's
06.2016 - 09.2017
PCA Personal Care Assistant
Circle of Life Home Care Anishinaabe
01.2016 - 06.2024
Food/Beverage Server
Mystic Lake Casino Hotel
06.2011 - 01.2012
High school diploma -
South High School
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