Melody Healy
Taylorsville
Summary
Dynamic professional with 19 years of experience in the food service industry, excelling in delivering exceptional customer experiences and managing front-of-house operations. Proven ability to enhance service quality through effective time management and operational improvements. Strong skills in cash management contribute to financial integrity and efficient workflows. A dedicated team player, committed to fostering a welcoming environment that encourages repeat business and customer satisfaction.
Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
Overview
19
19
years of professional experience
Work History
Waitress / Front of House Manager
PENNY ANN CAFÉ
Draper
02.2011 - 09.2022
- Delivered exceptional customer service, taking orders and upselling menu items to enhance guest experience.
- Trained and managed staff, scheduling shifts and conducting performance reviews to maintain high service standards.
- Cash management including processing payments and performing opening and closing reports.
- Anticipated customer needs, ensuring prompt delivery of food and checks to optimize service.
- Implemented operational improvements to foster a welcoming atmosphere and encourage repeat business.
Server
Virgs Restaurant
Taylorsville
08.2005 - 02.2011
- Delivered exceptional customer service in high-volume dining setting at Virgs Restaurant.
- Managed cash register operations with accuracy and efficiency, ensuring financial integrity.
- Collaborated with kitchen staff to streamline service and improve customer experience.
- Implemented effective shift management strategies to optimize workflow and staff productivity.
Store attendant
Chevron
Hurricane
04.2003 - 07.2005
- Managed daily store operations, ensuring efficient cash register transactions and accurate closing reports.
- Stocked and organized inventory.
- Maintained cleanliness and compliance with health standards.
- Assisted in training new staff.
Education
High School -
Kearns High
01.1991
Skills
- Customer Service
- Self Management
- Self Motivated
- Cash Register
- Ten Key by touch
- Shift Management
- Team Player
- Strong Organizational & Communication Skills
- Cash management
- Team collaboration
- Attention to detail
- Reliability and punctuality
- Upselling techniques
- Upselling
- Point of sale systems
References
Elaine Strader 801 558 5635
Cindy Wiley 801 472 3338
Linda Sandry 801 403 3729
Timeline
Waitress / Front of House Manager
PENNY ANN CAFÉ
02.2011 - 09.2022
Server
Virgs Restaurant
08.2005 - 02.2011
Store attendant
Chevron
04.2003 - 07.2005
High School -
Kearns High