Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Claims AdjusterService AdvisorWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Bolingbrook, USChicago, ILNaperville, IL
Open to relocation: No
Open To Work
Jose Zavala
Bolingbrook
Work Preference
Summary
Dynamic and detail-oriented professional with a proven track record at Assurant as a Claims Adjuster, excelling in critical thinking and customer service. Achieved significant cost savings through meticulous claims analysis and fostered team collaboration to enhance processes. Skilled in evaluating complex claims while demonstrating empathy and active listening to clients.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Claims Adjuster
Assurant
Chicago, IL
03.2007 - 07.2025
- Started as a customer service representative and moved up to an Under Adjuster, Over Adjuster and Inspection Unit Claims Adjuster.
- Evaluated claims for accuracy and completeness, ensuring compliance with company policies and coverage based on policy terms.
- Communicated with clients to gather necessary information and clarify claim details.
- Analyzed loss data to identify trends and improve claims handling processes.
- Collaborated with team to achieve over 2 million in cost savings through meticulous review of claims being requested for inspection by checking coverage and claim history for any warranty repairs.
Technician
Firestone Complete Auto Care
Tinley Park, IL
02.2003 - 03.2007
- Started as part time general service while attending school.
- Maintained an average of 3-4 vehicles per hour for normal maintenance work.
- Conducted routine vehicle inspections to ensure safety and performance standards.
- Worked up to installer/technician with ASE certifications in Brakes, and Steering and Suspension.
- Assisted in training several general service employees.
Grinder Operator
Commercial Forged Products
Bedford Park, IL
10.2000 - 06.2002
- Operated various grinding machines to produce precise components for manufacturing processes.
- Ensured adherence to safety protocols and operational standards throughout grinding operations.
Warehouse Stocker
Uniforms To You
Bedford Park, IL
01.2000 - 10.2000
- Organized inventory to ensure efficient stock replenishment and accurate order fulfillment.
- Maintained cleanliness and safety standards throughout storage areas, reducing risk of accidents.
Education
Diploma - Automotive, Diesel & Industrial Technology
Universal Technical Institute
Glendale Heights, IL 08.2002 - 05.2004
High School Diploma -
William J Bogan High School
Chicago, IL05-1998
Skills
- Critical thinking, highly motivated, and attention to details
- Active listening, empathy and patience
- Team collaboration, customer service and support
Timeline
Claims Adjuster
Assurant
03.2007 - 07.2025
Technician
Firestone Complete Auto Care
02.2003 - 03.2007
Diploma - Automotive, Diesel & Industrial Technology
Universal Technical Institute
08.2002 - 05.2004
Grinder Operator
Commercial Forged Products
10.2000 - 06.2002
Warehouse Stocker
Uniforms To You
01.2000 - 10.2000
High School Diploma -
William J Bogan High School