Lorenzo Riggins
Dallas
Summary
Diligent asset with strong background in evaluating and processing claims effectively. Successfully resolved numerous complex cases by applying deep knowledge of policy provisions and regulatory requirements. Demonstrated proficiency in negotiation and customer service, ensuring fair outcomes and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Geico
02.2025 - 10.2025
- Collaborated with clients to gather necessary documentation and resolve inquiries efficiently.
- Assists in determining liability and scheduling vehicle damage inspections.
- Evaluated insurance claims for accuracy and compliance with policy guidelines.
- Assist in clearing coverage issues and reissuing payments on a need be basis.
- Working with attorney and medical offices; handling LOR’s and working with PIP adjusters.
Emergency Dispatch Officer
ADT
02.2024 - 02.2025
- Monitored alarms for residential and commercial properties
- Coordinated emergency response efforts, ensuring timely dispatch of personnel and resources.
- Managed communication between clients and security teams, enhancing operational efficiency.
Customer Account Representative
American Honda Finance
12.2022 - 08.2023
- Managed customer inquiries, ensuring accurate account information and timely resolution of issues.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty.
- Streamlined account management processes, improving efficiency in handling customer requests.
- Trained new team members on account systems and best practices for customer service.
Insurance & Collections Representative
State Farm
07.2017 - 04.2022
- Assisted in helping to keep loans current and out of repossession status or further delinquency by providing options such as deferments and due date changes
- Developed tailored insurance solutions to meet diverse client needs.
- Conducted thorough risk assessments to identify coverage gaps and recommend appropriate policies.
Education
Bachelor - Business Communication
The University of Texas At Arlington
Arlington, TX12.2010
Bachelor - Journalism
The University of Texas At Arlington
Arlington, TX12.2010
Associate of Arts -
Mountain View College
Dallas, TX05.2004
Skills
- Strong attention to detail
- Critical thinking
- Claims investigation
- Liability assessment
- Casualty and property loss
- Advanced computer skills
- Active listening
- Highly motivated
- Advanced oral and written communication skills
Certification
Liability Claims Adjuster - Texas (All Lines)
Timeline
Claims Adjuster
Geico
02.2025 - 10.2025
Emergency Dispatch Officer
ADT
02.2024 - 02.2025
Customer Account Representative
American Honda Finance
12.2022 - 08.2023
Insurance & Collections Representative
State Farm
07.2017 - 04.2022
Bachelor - Business Communication
The University of Texas At Arlington
Bachelor - Journalism
The University of Texas At Arlington
Associate of Arts -
Mountain View College