Jose A Ortega

• Enhanced client relationships through regular communication and prompt responses to inquiries.
• Coordinated appearances including booth design, staffing, and promotional materials to maximize company exposure and generate leads.
• Managed over 120 phone calls, texting, and emailing customers per day.
• Boosted revenue by bringing in more than 60% of appointments set, and cementing relationships with new clients and servicing of existing customer files.
• Networked among local business and community organizations to develop leads and generate business.
• Expanded business through effective network development, identifying new, and prospective clients making 10 new connections daily.

• Established recognizable brand within photography market through consistent style and quality workmanship.
• Contributed to marketing materials with compelling visual content to increase brand awareness.
• Selected photographs that best depict brand standards.
• Customized photography strategies based on intended use and lighting preferences.
• Delivered at least 20 high-quality images per car under tight deadlines.
• Maintained website and uploaded photos of 6 vehicles per day to correct listings.

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Listened to customer needs and desires to identify and recommend optimal products.
• Maintain, park, and care for 30 different customer vehicles per day.
• Worked closely with supervisors to address customer complaints and improve overall service quality.
• Engaged with customers to build rapport and loyalty.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and picked up other busy tasks when others were not available.

• Minimized wait times for customers during peak hours, maintaining high level of customer satisfaction.
• Used in-store system to locate inventory and place special orders for customers.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy and delivering deposit from store to bank at end of day.
• Participated in team meetings and training sessions regularly for continuous professional development within retail industry.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Maintained up-to-date knowledge of store quotas making sure to surpass $200 worth of sales per shift.
• Developed strong rapport with customers and created positive impression of business.
• Prioritized helping customers over completing other routine tasks in store.

• Factored-in abilities, needs and interests of campers in development of events and programs.
• Promoted teamwork among staff through regular meetings that emphasized collaboration, shared decision-making processes, leading to improved working relationships.
• Transported and escorted more than 30 program participants to and from activities and on field trips.
• Assisted with safety and emergency planning to secure campers safety while at park.
• Monitored participation in recreational activities to provide support to campers.
• Researched, planned, and organized around 10 stimulating activities for individuals between ages of 7 and 12 daily.
• Planned camper outings and special events to mark holidays and celebrate special occasions.
• Lead field trips, actively tracked each campers whereabouts and guided them through museums, zoos, or parks in different areas of Chicago.

Cumulative GPA:

• 3.41

Relevant Coursework:

• Public Speaking
• Interpersonal & Mediated Communication
• Community Media
• Digital Video Editing
• Fundamentals of Media Writing
• Multimedia Storytelling

Minor

• Journalism

Extracurricular Activities:

• Audio Engineer (WHUR Radio Station)

Relevant Coursework:

• Fundamentals of Journalism
• Persuasive Writing & Research